Advertised: 31-7-08 | ReAlerted: 15-8-08 | Closing Date: 29-8-08

Software AG Operations Malaysia Sdn Bhd (fka webMethods)

Software AG, a leading provider of business integration software for Global 2000 and government organizations, is continuing to expand our team. We are currently seeking a Global Support Engineer.

Provide quality technical support to all webMethods customers; including partners, systems integrators and internal staff.

Global Support Engineer
(Kuala Lumpur - Kuala Lumpur)

Responsibilities:

• Respond to telephone, email, and web inquiries from customers regarding Software AG’s webMethods products.
• Understand, research, troubleshoot, and report all software issues or bugs reported by customers.
• Provide problem resolution in support of product version releases.
• Able to communicate well with customer, product development team and other related team as well
• Able to work in team and independently

Requirements:

• Bachelor’s degree in Computer Science or Information Systems preferred.
• Minimum 2 years of working experience in IT industry with emphasis on technical support required with minimum 1 years of programming skill like Java.
• Experience with database technologies including SQL and JDBC.
• Understanding of how system integration work.
• Knowledge of HTTP and HTTPS protocols.
• Knowledge of various operating systems (i.e. Windows, HP-UX, Linux, Solaris) and networking environments.
• Knowledge various of standards like HTML, XML, Internet, Rosettanet, EDI and electronic commerce technologies a strong plus
• Familiarity with ERP implementations a strong plus.
• Must have a strong customer focus with strong written and verbal skills.
• Good English is a requirement; additional Asian language is a very strong plus.
• Must able to work on shift (24x7)

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