Headquartered in Singapore, Flextronics is a leading Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering and manufacturing services to automotive, computing, consumer digital, industrial, infrastructure, medical and mobile OEMs. With the acquisition of Solectron, pro forma fiscal year 2007 revenues from continuing operations are more than US$30 billion. Flextronics helps customers design, build, ship, and service electronics products through a network of facilities in 35 countries on four continents. This global presence provides design and engineering solutions that are combined with core electronics manufacturing and logistics services, and vertically integrated with components technologies, to optimize customer operations by lowering costs and reducing time to market.
Customer Support (Johor - Senai)
Responsibilities:
Provide answers for questions and issues from the sites (through email and phone)
Review data (customers,projects,user info,access logs,…) for consistency and any abnormal patterns
Participating and promoting improvements with respect to user interface.
Provide support with OnDemand training
Provide training where OnDemand is not available
Follow-up with sites on customer satisfaction and needs for change requests
Consolidate information received from sites (complaints,issues,feedback)
Create weekly reports with major issues and support requests
Support with QA and Software Validation activities
Requirements:
Bachelor's Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably specializing in Customer Service or equivalent.
Good communication skills; Proficient in English (speaking and writing) and Mandarin
Capability to work in multicultural environment with excellent analytical skills
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