With Great Ambition
comes great opportunities

Great Eastern is the largest and most established insurance company in Malaysia with 24 branch offices nationwide and a service network of more than 17,000 agents. Established in 1908, we are the market leader in the life insurance industry and committed to provide solutions on financial planning, protection and savings to meet our customers' needs.

Great Eastern is a member of Great Eastern Holdings Limited in Singapore, the largest listed insurance company in South-East Asia in terms of assets, premium income and market capitalization. Besides Malaysia and Singapore, we are also established in Brunei, Indonesia and China.

We would like to invite suitable candidates to be part of our Great Eastern Customer Service team. Write to us with your complete resume not later than 19 December 2009.

Advertised on 20-11-09

Customer Service Officer

Person Requirements:

You understand the importance of customer service excellence and enjoy working as part of a team. You appreciate the customer service challenges and seriously regards it as a career.

For this role, you must have at least two (2) years’ work experience in the service industry. You must be pleasant, patient, have empathy and good listening skills. You derive job satisfaction by providing solutions to customers’ problems. You are able to conserve policies and can supervise and train staff to achieve customer service excellence.

Academic Qualifications and Experience:

• A basic degree from a recognized university specializing in Business Administration / Finance / Insurance or related courses or recognized professional insurance qualifications
  
• Enthusiastic and self motivated with a desire to achieve excellent service
  
• Good command of spoken and written English Language, Bahasa Malaysia and Mandarin. Ability to speak in local Chinese dialects is an added advantage
  
• Good interpersonal and problem solving skills