Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.8 billion and it employs 50,000 people in 40 countries.

Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.

In Asia, Atos Origin has its regional headquarters in Singapore and has 2,000 employees in 8 countries and regions servicing clients in Financial Services; Discrete Manufacturing; Telecom & Utilities; Process Industries; CPG/Retail and Public Sector. Atos Origin Asia is ranked amongst the top 30 IT Professional Services players by Gartner* and is a top 50 IT company in ZDNet Asia's Top Tech Index 2006/7; We are also ranked amongst the top 25 enterprise players in the financial services industry by American Banker and Financial Insights (an IDC company) in Nov 2006.

In addition to providing full business and technology services through three main service lines - Consulting, Systems Integration and Managed Operations, Atos Origin Malaysia is also providing Business Process Outsourcing services to the Asia Pacific region. We are therefore seeking visionary individuals with a passion for results to join us.

Service Desk Analyst (Part Time, 4 to 5 working hours per day)
(Selangor - Cyberjaya)

Responsibilities:

• Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
  
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope and logged accordingly in the Atos Origin Service Management tool.
  
• Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information.
  
• Take end to end responsibility of the logged requests and monitor work progress and service levels.
  
• Provide incident management for the in scope services domain.
  
• Provide technical assistance to customers on the use of all PCs – encompassing desktop related hardware and software in accordance with service level requirements. Technical training will be provided by Atos Origin.
  
• Ensure effective escalation and hand-over of customer enquiries/problems to the correct 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner.
  
• Carry out appropriate level of technical investigation prior to escalating to the next level.
  
• Keep the customer, when they make follow-up calls, fully informed about the progress of any problems or requests which have been assigned to a support group.
  

Requirements:

General


• Candidate must possess at least a Diploma or Degree. A Diploma or Bachelor's Degree in Computer Science or Information System will be added advantage.
  
• Fresh graduate is encouraged to apply. Candidate with 1 to 2 year’s working experience in service desk or customer service industry will be added advantage.
  
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills and business fluent English is a MUST. Ability to speak other language(s) such as Mandarin, Thai, Korean or Japanese will be added advantage.
  
• Self motivation, drive and determination to succeed.
  
• Willing to work in Cyberjaya.
  
• Applicants should be Malaysian citizens or hold relevant residence status
  
  
  Technical
  
  
• Basic understanding of computers and how they are configured.
  
• Skills in the use of PCs and associated software and applications will be added advantage.

We take both your professional and personal development seriously, supporting you in carving out your own individual career path. Thus, we provide formal training designed to equip you with up-to-date, valuable skills, including some tailored to new starters.

Interested applicants are invited to deposit your resume, giving full particulars including age and expected salary, and copies of academic and professional qualifications, educational background together with a recent passport-sized photograph (n.r.) before 29 October 2009

Successful candidates will receive a special remuneration package, attractive salary, allowance. Only short listed candidates will be notified.