Operation Manager (Music School) | Based in Singapore
Join us as an Operation Manager for one of the leading music schools in Singapore and play a key role in ensuring the smooth operation and growth of the center. In this role, you’ll have the opportunity to lead the team, drive sales, enhance customer satisfaction, and create a positive workplace environment.
Benefits:
- 14 days Annual Leaves
- Work Incentives
- Medical and Insurance Coverage
- In-House Learning, Development, and Training are provided
- Work Equipment including IT Devices is provided
Key Responsibilities:
- Regularly assess front desk team performance in service quality, customer communication, sales, professionalism, and customer experience through a 360-degree feedback loop.
- Oversee logistics and facilities maintenance to ensure a seamless, 5-star experience, including upkeep and cleanliness.
- Meet monthly targets for lead generation, sales/enrollments, and conversions. Mentor team members to achieve individual and team goals.
- Foster a positive work environment aligned with company values. Address challenges, organize welfare events, and aim for high employee satisfaction.
- Ensure customer retention by promoting problem-solving, high service standards, and achieving customer satisfaction targets.
- Maintain consistent communication aligned with company values and proactively report issues to management.
- Ensure compliance with directives and achievement of goals for the Enigma system.
- Track and report team evaluations, development, and improvement plans.
- Fulfill additional duties as assigned by management.
What We’re Looking For:
- Strong leadership, communication, and sales skills
- At least 4 years of experience in related field or proven experiences in sales, preferably in a managerial role
- Flexible to work on weekends
Employer questions
- Which of the following types of qualifications do you have?
- Do you have experience in a sales role?
- Which of the following languages are you fluent in?
- How many years' experience do you have as a manager / team lead?
Company profile
About Us
With our years of experience, we know what matters most to job seekers and we make sure you find what you’re looking for.
We have offices and HR partners in Asia and an extensive network of skilled consultants, ready to provide you expert assistance.
Every year, we help thousands of people into new careers across different levels of organizations.
We work with local and foreign talents to fill full-time, part-time and contract positions ranging from management level, to white collar, as well as general blue collar jobs.
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