IT Infrastructure Analyst
Purpose
To ensure the delivery of Digital Technology (DT) Infrastructure services to all Air Products facilities by coordinating DT resources for new construction, closure, movement, and consolidation activities.
Principal Accountabilities
This position is accountable for the following end results:
- Coordinate all DT resources for new construction, closure, movement, and consolidation activities.
- Provide coordination for site requests and project activities requiring DT assistance at remote locations.
- Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.
- Maintain the safety and DT standards for Asia hub room and site server rooms within the incumbent’s area of responsibility.
- Provide information technology support for Air Products user PCs.
- Provide DT consultancy and services to local business planning and initiatives. This involves local site visits and requires local business, plant operations, and broad infrastructure knowledge.
- Provide first level incident response for Process Control PCs and Servers.
- Provide information technology support for industrial control systems at Air Products Plants.
- Work with Process Automation Engineers to build and deploy control systems for new plant projects or control system upgrade projects; this includes configuration and installation of PCs and Servers for Industrial Control Systems.
- Develop Zone & Conduit Diagrams for Process Control Systems.
- Participate in Industrial Control System Cybersecurity assessments.
- Cover prime-time (Business) hours from Monday through Friday (local time) and plant computing on-call support for urgent situations on non-prime-time hours, weekends and holidays
Minimum Requirements and Qualifications
- Bachelor’s degree in computer science or an engineering discipline (Chemical, Mechanical, or Electrical), or equivalent work experience.
- Up to 5+ years IT infrastructure experience including 2+ years IT coordination experience.
- Outstanding verbal and written communication skills in English.
- Outstanding interpersonal and teamwork skills.
- Good hands-on capability.
- Broad knowledge of IT infrastructure tools and services (Cabling, Networks, Servers, Printing, Security, and Collaboration).
- Willingness to work outside of normal business hours and at weekends if required to provide support for IT changes and projects.
- Willingness and ability to travel.
- Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.
- Familiarity with industrial control system a plus.
- ISA ISA99/IEC 62443 Cybersecurity Fundamentals Specialist Certificate a plus.
- Microsoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSE, etc.).
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Information Technology Infrastructure Analyst?
- Which of the following languages are you fluent in?
- Do you have 2-up driving experience?
Company profile
Air Products (NYSE:APD) is a world-leading Industrial Gases company celebrating 75 years of operation. The company’s core Industrial Gases business provides atmospheric and process gases and related equipment to manufacturing markets, including refining and petrochemical, metals, electronics, and food and beverage. Air Products is also the world’s leading supplier of liquefied natural gas process technology and equipment. The company’s Performance Materials Division serves the polyurethanes, cleaning and coatings, and adhesives industries.
The company had fiscal 2015 sales of $9.9 billion and has a current market capitalization of approximately $30 billion. Approximately 17,000 employees in 50 countries strive to make Air Products the world’s safest and best performing Industrial Gases company, providing sustainable offerings and excellent service to all customers.
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