IT Technical Support Executive

Petaling Jaya, Selangor
Help Desk & IT Support (Information & Communication Technology)
Full time
RM 2,800 – RM 4,000 per month
Posted 6d ago

Job Description

  • Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network.
  • Provide IT helpdesk services and on-site support to end users.
  • Maintain and update documentation of all on-site IT service request, service/support rendered, software licensing, hardware inventory and other work processes.
  • Perform installation, setup, configuration, migration, upgrading and maintenance of client’s network infrastructure.
  • Manage and monitor network performance and perform regular preventive maintenance according to work scope.
  • Collaborate with architects and software engineers inside and outside the department to find cost-effective and quality solutions to business needs, demonstrating a cooperative and positive spirit.
  • Provide input to development effort estimates to ensure team has what it needs to be successful for future releases.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Network Engineering/Computer Science or equivalent.
  • At least 2 - 3 years of working experience with strong hands-on management of LAN/WAN networks using Windows Server 2003/2008,linux platform, Cisco routers, switches, firewall, IP phones etc.
  • Good understanding of network protocols such as TCP/IP, SNMP and VOIP with strong analytical and problem-solving skills to troubleshoot connectivity and performance issues that involve firewalls, network, and applications.
  • Ability to prioritize and is self motivated. A team player while able to work with minimum supervision and take on full responsibility for assigned tasks.
  • Customer oriented, courteous, neat appearance and good presentation, with effective oral and written communication skills in English and Bahasa Malaysia.

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Technical Support Executive?
  • How much notice are you required to give your current employer?
  • Do you possess or have access to your own transportation?

Company profile

Company Logo for MYEG
Computer Software & Networking1,001-5,000 employees

MyEG is one of top 100 public listed company in Malaysia with MSC status based in Petaling Jaya. We have established ourselves as a creative and innovative IT Group of Companies, providing diversified services to governments, local authorities, corporations and general public in Malaysia and South East Asia.

MYEG involved in the development and implementation of Electronic Government services, proudly serving various government agencies in Malaysia, including Jabatan Imigresen Malaysia, Jabatan Pengangkutan Jalan (JPJ), Jabatan Pendaftaran Negara (JPN) and etc. We also provide commercial services including IT Services, e-Commerce platform, Retail, Motor Vehicles Trading, Financial Services, Entertainment, Roadside Assistance, Healthcare related services and other services, to corporations and general public.

The Group is currently aggressively expanding its business activities, and we are looking for suitable candidates to join us in our growth. Suitable candidate will be offered a rewarding career with work life balance.

Perks and benefits
Medical Card
Hospitalization Insurance
Work Life Balance
Yearly Bonuses

Company information

Registration No.200001003034

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