CUSTOMER SERVICE
Kuching, Sarawak
Customer Service - Customer Facing (Call Centre & Customer Service)
Full time
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• Answer incoming customer inquiries promptly and accurately through phone, email and chat.
• Understand customer’s needs, identify and resolve their problems, and escalate them to the relevant team when necessary.
• Update customer about the status of their inquiries and ensure they are satisfied with the level of service provided.
• Provide general information about products and services to customer.
• Process order and ensure they are delivered within agreed timelines.
• Handle customer complaints and feedback in professional manner and provide suitable solutions.
• Monitor customer feedback and recommend improvement to management.
• Continuously learn about the new product and services to provide accurate information to customers.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Customer Service Role?
- Which of the following languages are you fluent in?
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