CUSTOMER SERVICE

Kuching, Sarawak
Customer Service - Customer Facing (Call Centre & Customer Service)
Full time
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Posted 6d ago

• Answer incoming customer inquiries promptly and accurately through phone, email and chat.

• Understand customer’s needs, identify and resolve their problems, and escalate them to the relevant team when necessary.

• Update customer about the status of their inquiries and ensure they are satisfied with the level of service provided.

• Provide general information about products and services to customer.

• Process order and ensure they are delivered within agreed timelines.

• Handle customer complaints and feedback in professional manner and provide suitable solutions.

• Monitor customer feedback and recommend improvement to management.

• Continuously learn about the new product and services to provide accurate information to customers.


Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Customer Service Role?
  • Which of the following languages are you fluent in?

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