Executive Customer Relations (Data Analysis& CRM)
Requirements:-
- Candidate must possess at least a Diploma/Bachelor Degree in Mass Communication, Public Relations, Customer Service or relevant studies
- At least 1-2 year(s) of working experience in the related field is required for this position
- Willing to travel and possess own transport with valid driving license
- Willing to work on the 2 shift : 8am - 5 pm and 11am - 8pm
- Willing to work on Weekend (Saturday & Sunday)
Job Description:-
- Handle daily customer calls/feedback/enquiries
- Update public complaints in SWM complaint system
- Constantly monitor and follow up actions with CRM Executive at branches
- Check voice message on daily basic
- Check Whatsapp for any complaints/enquiries and act accordingly
- Submit relevant reports to Customer Service Manager on daily/weekly basis
- Update tyre breakdown case in the relevant management system
- To perform/assist in any task as instructed by CRM Manager as and when needed
Our benefits include:-
- Weekend allowance working on weekend
- Good learning and career development opportunities
- Performance based bonuses and increments
- Group Hospitalization & Surgical Insurance
- Group Personal Accident Insurance
- Group Term Life Insurance
- Outpatient medical benefits
- Optical and Dental coverage
- Medical benefits cover children and unemployed spouse
Interested candidates are requested to apply online through JobStreet.
Position and salary offered shall commensurate with the qualification, knowledge, competencies and experience of the successful candidate.
Only shortlisted candidates will be contacted for interview.
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as an Excel Analyst?
Company profile
SWM ENVIRONMENT SDN BHD (SWM Environment) was awarded the concession for the management of solid waste and public cleansing in the southern states of Johor, Malacca and Negeri Sembilan by the Government of Malaysia.
As one of the concessionaire in Malaysia, SWM Environment provides comprehensive, organised, cost-effective and integrated waste management through innovative technology and environmentally-friendly systems to enhance the quality of its service.
SWM Environment, through its workforce of 12,000 people, supports 27 local authorities in servicing 1.5 million residential and commercial premises with over 5.1 million people, for a geographical coverage of 28,500 square kilometres.
SWM Environment operates and maintains a fleet of more than 1000 vehicles to ensure that the services are carried out on schedule.
To reduce wastes ending up at landfills, SWM Environment actively assists the Ministry of Housing and Local Government to promote high-impact environmental programmes to increase awareness in effective separation of waste as well as recycling, food waste composting, and civic consciousness in appropriate disposal of wastes.
Under its 3R (Reduce, Reuse, Recycle) banner, SWM Environment educates the public on the importance of recycling, proper recycling methods as well as where they can recycle; through talks and exhibitions held at schools, town halls, malls, office blocks and other public areas.