Customer Service

Mercu Cita Manufacturing
Posted 19d ago
Description

Responsibilities:
- Handle customer inquiries and provide accurate information about company products.
- Assist customers with their product-related needs and guide them through the buying process.
- Resolve customer issues and complaints promptly and professionally.
- Maintain and update customer records in our database.
- Conduct follow-up calls and emails to ensure customer satisfaction.
- Coordinate with other departments to ensure a seamless customer experience.
- Participate in customer engagement activities and events.
- Perform other ad hoc tasks as assigned by superiors or management.

Requirements:
- Minimum of a high school diploma; a degree in Business Administration or a related field is a plus.
- Fresh graduates are welcome, and experience of 1 year or more in customer service is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in Microsoft Office or similar systems.
- Ability to multitask and handle a high volume of inquiries.
- Self-motivated with a positive attitude and a willingness to learn.

Company

Mahnaz Food loves food. Food not only brings us together but also our friends and families. Some of you may have food products for its wonderful tastes, medicinal properties, nutritious benefits or even merely because you are just fond of food products; While we deliver fine food products for your well-being and cravings.
Mahnaz Food which is our brand name, is one of the biggest importers dedicated to distributing, processing, and packaging of high quality Nuts, Dried Fruit, Health Foods, Juice, Oil, Confectionery, Spices, and much more.
Mahnaz Food proudly offers over 2700 SKU’s in the market. The company has been established since 1996 and has continued growing yearly in Malaysia. It has over 14 branches throughout the country and supplies various supermarkets & stores. Being attentive of detail and quality has positioned
Mahnaz Food as one of the leading quality food providers in various markets. Our main goal is further increase our market share and continuously offer our esteemed customers with new and delightful fine products.

Company profile

Mercu Cita Manufacturing

Retail & Consumer Products51-100 employees

Mercu Cita Manufacturing Sdn.Bhd. who is the leading importer and distributor of dried fruit, nuts, beverages and health products operating in Malaysia. Our brands have approximately 1,500 products from different countries in Middle East. We have also been the main supplier to the hypermarkets chain in Malaysia. We are looking for dedicted team to join our organization in line with our business growth and expansion.

Perks and benefits
Medical
Miscellaneous allowance
Dental
Parking
Vision

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