Marketing cum Customer Service Executive

About us:

Our Company has been established in Year 2023.  We are proud to be the first TESLA Approved Body Shop in Malaysia, recognized for our dedication to excellence in automotive finishing.  Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in the new ear of electric car industry. 

 

Job Summary

The Marketing cum Customer Service Executive for After Sales Service in a car workshop plays a pivotal role in enhancing customer satisfaction and driving business growth through effective marketing strategies. This position involves a combination of marketing responsibilities and customer service duties with a focus on post-sales support in the automotive service industry.

 

Key Responsibilities:

  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with the service team to ensure timely resolution of customer issues.
  • Develop and implement marketing strategies to promote after-sales services.
  • Create marketing materials, such as brochures and newsletters, highlighting the workshop's service offerings.
  • Execute marketing campaigns to increase customer awareness and retention.
  • Educate customers on available service packages and benefits.
  • Work with the sales and service teams to upsell additional services and maintenance packages.
  • Collect feedback from customers on the quality of service and overall experience.
  • Share positive feedback and testimonials for marketing purposes.
  • Create and curate social media campaigns, including content creation, publishing, and community management.
  • Respond to customer inquiries and comments on social media channels.
  • Coordinate with customers to schedule service appointments.
  • Follow up with customers post-service to ensure satisfaction and gather feedback.
  • Liaise with the service technicians and advisors to ensure a seamless customer service experience.
  • Work from Mondays - Fridays and half day on Saturday.


Qualifications and Skills:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Strong interpersonal and communication skills.
  • Experience in customer service and marketing, preferably in the automotive industry.
  • Familiarity with Adobe Express and Social Platform will be added advantage.
  • Knowledge of automotive after-sales services and maintenance.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent problem-solving and conflict resolution skills.
  • This position that requires proficiency in reading and writing Chinese.

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Company information

Registration No.202301033091

Employer questions

Your application will include the following questions:
  • Which of the following languages are you fluent in?
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Customer Service Executive?
  • Do you have customer service experience?
  • Do you have experience in a sales role?
  • How many years' experience do you have as a marketing coordinator?

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