Technical Engineer
If you’re hungry for success and seeking a career in premium customer service, this is the job you’ve been looking for! We are looking for a dynamic and self-motivated Technician to join our Dyson Customer Service Team, where we transform every category, we enter with radical and iconic reinventions that work, perform and look very different. If you have excellent technical and customer service skills, we'd love to hear from you!
Salary indicated above is inclusive of Basic + Allowance
Why Join Us:
At Dancom, we offer more than just a job; we are providing a platform for professional growth and development.
- Career Growth: We provide opportunities for professional development and advancement within our organization.
- Collaborative Environment: Join a supportive team where your contributions are valued and recognized.
- Attractive Earnings Potential: The sky’s the limit – your hard work will translate to the rewards and earnings that will be made available to you.
- Outstanding Staff Rewards – As a high performer, we make sure your contributions are recognized and celebrated.
- ISO Certified: We are ISO 9001:2015 certified company, and are committed to delivering top-notch quality services to our customers (both internally & externally).
What you'll be doing
- Providing technical support and troubleshooting for equipment, systems, and processes.
- Conducting technical analyses and evaluations to identify areas for improvement and optimization.
- Contributing to the design, development, and implementation of SC projects.
- Preparing technical documentation, including specifications, reports, and manuals.
- Performing quality control and assurance checks to ensure compliance with standards and specifications.
- Collaborating with cross-functional teams to ensure effective project execution and timely completion of deliverables.
- Monitoring and maintaining technical systems, equipment, and infrastructure.
- Keeping updated with industry trends, new technologies, and best practices in your chosen field and in technical engineering.
- To consistently give excellent service at the service centre.
- To ensure all the stipulated guideline and procedures are followed.
- To ensure KPIs established been met.
- Build positive relationships with customers.
- To adhere to company policy including and not limited to procedures, social compliance, and business integrity policy.
What we're looking for
- Bachelor’s degree in engineering (Electrical / Mechanical)
- Strong technical skills and experience in diagnosing and repairing a variety of equipment
- Excellent problem-solving and analytical abilities to identify and resolve issues quickly
- Ability to work independently and as part of a team
- Enthusiasm for continuous learning and professional development
- Excellent communication and interpersonal skill
- Required Languages: English, Bahasa Malaysia
What we offer
- Competitive salary and attractive benefits package
- Supportive and collaborative work environment
- Opportunities for career advancement and skills development
Employer questions
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following languages are you fluent in?
- How many years' experience do you have as a Service Repair Technician?
- Do you have experience as a technician in the electronics industry?
- How many years' experience do you have as an electrical technician?
- Do you have customer service experience?
- How many years' experience do you have as an Electronics Service Technician?
Company profile
About Dancom Group
Established since 1985, the Dancom Group has pioneered sales and network distribution for consumer electronics, telecommunications, and network solutions in Malaysia. Today, we have over 400 team members in the company working in 11 branches across Malaysia. Over the last three decades, we are proud to be associated with premier local and global brand icons, such as Dyson, Apple and Hotlink, and continue to be one of their strategic partners in growing the local market.