Customer Service Officer
RM 2,600 – RM 3,900 per month
Job Description:
- Handle incoming/outgoing calls and emails within the targeted service levels
- Act as the subject matter expert and provide coverage advice to customers on their enquiries
- Work with inter-departments to resolve customers’ enquiries
- Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
- Book medical appointments on behalf of clients
- Perform any other administrative function whenever required
Requirements:
- Good communication, interpersonal and customer engagement skills
- Good command of English (written and spoken) is a must
- Mandarin speaking is an advantage to communicate with Chinese speaking clients
- Customer service experience is required, preferably in a call centre environment
- Excellent service mindset
- Team player who can work together with a big team
- Versatile and adaptive
- Medical and/or health insurance knowledge is an advantage
- Must be able to work in shifts, weekends and public holidays
Company information
Registration No.1339246-U
Employer questions
Your application will include the following questions:
- How many years' experience do you have as a Customer Service Role?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Which of the following languages are you fluent in?
- Which of the following Microsoft Office products are you experienced with?
- How would you rate your English language skills?
- How many years' experience do you have in telesales?
- Are you available to work public holidays?
Report this job advert
Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
Report this job ad
What can I earn as a Customer Service Representative
See more detailed salary information