Travel Advisor - LUXE
JOB PURPOSE
We are seeking a highly motivated Travel Advisor with experience in serving high net worth, luxury customers in any field or industry. Prior experience in the travel industry is an advantage.
The ideal candidate possesses a high degree of emotional intelligence, the ability to actively listen and understand customer needs, and the ability to think quickly on their feet. Your primary responsibility will be to treat each customer as the most important person in the room or on the call, delighting them at every point of communication and surprising them in unexpected ways and be part of the team to drive revenue growth.
JOB RESPONSIBILITIES
- Proactively Engage the Customer Database: Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, needs and aspirations. Strive to achieve company goals by driving customer engagement and conversions.
- Build and Maintain Customer Relationships: Get to know our customers intimately and anticipate their travel needs, providing personalized solutions and insights surrounding the experiences that we recommend for them. Demonstrate a thorough knowledge of destinations, hotel options, flight options, and/or tour options to deliver value-added services.
- Creatively curate experiences and solutions: Upon booking customers’ Luxe hotel of choice, to offer innovative and tailored experiences to customers, providing detailed quotes and options that align with their preferences and expectations. Handle customer billing and payments accurately, ensuring a seamless transaction process.
- Arrange Travel Logistics: Make necessary travel arrangements, including hotel bookings, flights, transportation, and any additional services required. Ensure all arrangements are made withinthe Service Level Agreement (SLA) timeframe to achieveexcellence in customer experience and operational efficiency.
- Address Customer Complaints: Handle customer complaints promptly and professionally, offering appropriate solutions and alternatives in a timely manner. Aim to resolve issue to the customer's satisfaction, maintaining a high level of customer service and professionalism.
- Achieve Sales Targets: Work closely with Team Lead to achieve sales and revenue assigned targets. Continuously seek opportunities to upsell and other travel services and experiences to customers.
- Foster Excellent Customer Reviews and High Net Promoter Score (NPS): Strive to exceed customer expectations at every interaction, aiming for positive customer reviews and a high NPS. Consistently provide exceptional service to build customer loyalty and promote brand advocacy.
- Be involved in Travel and Company events when necessary, ie. MAS Travel Fair, MATTA Fair, exclusive Travel Talks, etc.
- Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
- Any other duties at the discretion of the company.
JOB REQUIREMENTS
- Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred.
- Previous experience in salesand/or customer facingroles in any field or industry.
- Proven track record of delivering exceptional customer experiences and achieving sales targets.
- Proficiency in travel bookingsystems and relevantsoftware applications an added advantage but not mandatory.
- Ability to handle customercomplaints professionally and resolve issuesto the customer's satisfaction.
- High degree of computerliteracy and proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.
- Able to work under shift working hours and weekends.
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as a Travel Adviser?
- Which of the following languages are you fluent in?
- How would you rate your English language skills?
- How much notice are you required to give your current employer?
- Do you have experience in a sales role?
- Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
Company profile
Company Overview
Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.
Our Core Values:
Deliver WOW
Embrace CHANGE
Be RELIABLE
Pursue GROWTH
Stay HUMBLE
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