Solution Manager (FMS)
About the role
As a Solution Manager (FMS) at WESTWELL TECHNOLOGY (MALAYSIA) SDN. BHD., you will be instrumental in delivering innovative Facility Management System (FMS) solutions to our clients. This role requires you to lead pre-sales and post-sales activities, manage project implementation, and collaborate with cross-functional teams to ensure successful delivery and customer satisfaction.
Job Descriptions:
- Responsible for pre-sales work for industry solutions in the large-scale logistics sector, thoroughly analyzing customer needs.
- Customize integrated solutions based on AI and Digitalization of Seaports and Autonomous Driving technologies, including port logistics automation, intelligent vehicle scheduling, and security monitoring, and other aspects.
- Collaborate closely with R&D and Product teams to integrate existing products and technologies, drive innovation and optimization, and ensure the solutions' technical advancement and practicality.
- Support various project activities, including customer requirement research, solution design, presentation, configuration, and quotation, and other pre-sales work.
- Stay updated on industry trends in AI, Smart Ports, and Autonomous Driving technologies to provide data support and strategic recommendations.
- Understand the entire production operation system process in scenarios such as ports, logistics parks, and stations, and take responsibility for overall process design.
- Communicate deeply with users to gather requirements in various scenarios and propose corresponding solutions.
- Assist the business team in drafting software solutions and conducting on-site technical exchanges for pre-sales projects.
- Oversee project progress and ensure timely completion of deliverables.
- Prepare system-related documents such as workflow diagrams and timing diagrams.
- Support on-site functional verification and product launch.
Job Requirements:
- Bachelor’s degree or higher in Computer Science, Automation, Electronic Engineering, Transportation Engineering, or related fields.
- Minimum of 3 years of experience in similar production operation management system solutions or pre-/post-sales role, preferably in the port, logistics park, automation industry or logistics related industries.
- In-depth knowledge of Smart Ports, AI, and Autonomous Driving technologies, with relevant project implementation experience.
- Strong communication and coordination skills for both presentations and business communication.
- Ability to build and maintain strong relationships with customers and partners at various levels.
- Ability to understand and analyze customer needs, and formulate appropriate solutions.
- Problem-solving and analytical skills to resolve customer issues.
- Strong sense of responsibility and ability to work under pressure.
- Proactive, innovative, and collaborative with a willingness to embrace challenges and explore new ideas.
- Keen ability to analyze market trends and customer needs.
- Strong learning and innovation abilities to stay ahead of industry and technological changes.
- Good command of English; proficiency in additional languages is a plus.
- Willingness to travel as needed.
About Us
Explore more possibilities based on industrial experience
Westwell is committed to upgrading traditional industries into perceivable, identifiable and actionable smart industries through human-centered technologies.
Driven by both technology and market, Westwell takes the lead in commercializing AI-based products and services for over 200 customers in 28 countries and regions around the world.
https://en.westwell-lab.com/
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