Service Desk Analyst : Japanese Speaker

Job Type : Permanent with client (Full-time) 

Shift : Normal working hours (Monday to Friday)

Work from office in TPM Bukit Jalil, Kuala Lumpur

EP VISA + 7 days free accommodation + One way flight cost sponsored by client

  • Responsibilities: User Support: Provide first-line technical support to end-users via phone, email, or in-person. Troubleshoot hardware, software, and network issues, guiding users through resolution steps.
  •  Incident Management: Log, track, and prioritize incidents using the ticketing system. 
  • Escalate complex issues to appropriate support teams while ensuring timely resolution. Customer Communication: Maintain clear and timely communication with end-users regarding the status of their reported issues. Provide step-by-step instructions and training to users for common technical problems. Documentation: Create and update knowledge base articles for common issues and resolutions. Document troubleshooting steps and solutions to build a comprehensive support resource.
  •  Collaboration: Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience. 
  • Participate in team meetings and contribute to ongoing process improvements. User Education: Conduct training sessions and workshops to educate end-users on IT best practices and new technologies. Create user-friendly guides to empower users to troubleshoot common problems independently. 
  • Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). 
  • Proven experience in a service desk or technical support role. Strong knowledge of Microsoft Windows and Office applications. 
  • Familiarity with troubleshooting hardware, software, and network issues. Excellent customer service and communication skills. 
  • Ability to work independently and collaboratively within a team. Skills: Technical proficiency in desktop operating systems, software applications, and hardware components. Strong problem-solving and analytical skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment. Exceptional communication and interpersonal skills.

How do your skills match this job?

Sign in and update your profile to get insights.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Do you have technical support experience?
  • Which of the following languages are you fluent in?

Company profile

Company Logo for Abhidi Solution
Human Resources & Recruitment51-100 employees

Abhidi is a global IT leader headquartered in Kuala Lumpur, Malaysia. We epitomise the dynamic fusion of Human Expertise + Cutting-Edge Intelligence, where innovation ignites, and boundless opportunities surface. Our innovative solutions seamlessly align IT strategies with business goals, underpinned by an unwavering commitment to progress and growth. At Abhidi, we are dedicated to enhancing our clients' business success by providing exceptional IT expertise and top-tier talent across the vibrant APAC region. We strategically place highly skilled IT professionals and ensure smooth transitions when needed. With a diverse team of experts and forward-thinking minds worldwide, we continuously refine our methods, understanding that adapting to the ever-changing world of human intelligence is key to securing the best talent. Our unwavering focus on core practices, including Talent Analytics and Technology, ensures consistent excellence and innovation, positioning us alongside industry leaders. Abhidi is a well-respected and award-winning organization in the IT industry, known for our excellence and commitment. We are your trusted partner in navigating the evolving IT landscape, bridging the gap between immediate operational needs and long-term strategic excellence. Join us at Abhidi to explore endless possibilities, where we turn conversations into concrete achievements.

Perks and benefits
Medical
Miscellaneous allowance

Company information

Registration No.201101041676

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as a Service Desk Analyst
See more detailed salary information salary teaser link arrow