Customer Service Representative

ROLE OVERVIEW

  • To ensure business operations run smoothly at redONE Retail Outlets.
  • Responsible for acting as a liaison between customers and companies.
  • Assists with orders, billing, account questions, errors, cancellations, and other queries.
  • Timeliness of successful implementation of initiatives.

 

JOB RESPONSIBILITIES

  • Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.Create engagement and generate revenue growth at the branch.
  • Compile reports on overall customer satisfaction and complaints to the Superior.
  • Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.
  • Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.
  • Assure Opening and Closing counters are properly hand-over during operating hours.
  • Undertake any other ad-hoc duties as assigned.

 

JOB REQUIREMENTS

  • Candidate must possess of minimum: Higher Secondary School/SPM/"O" Level in any field.
  • At least 1 year of working experience in Customer Service or a related field.
  • Experience working in a telecommunications (Telco) company is an added advantage.
  • Strong sense of urgency and ability to prioritize tasks effectively.
  • Highly organized, with the ability to meet and exceed tight deadlines.
  • Excellent communication and interpersonal skills.
  • Active listening skills and a proactive approach to problem-solving.
  • Proficient in Microsoft Office applications
     

PHYSICAL REQUIREMENTS
The candidate must demonstrate the ability to achieve the following:

  • Meet individual targets set by management.
  • Effectively handle and manage work-related pressure.
  • Provide strong leadership, manage, and assign tasks to the team efficiently.
  • Ensure the division completes daily tasks and adheres to company SLA requirements.
  • Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.
  • Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

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Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Do you have customer service experience?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a customer services representative?

Company profile

Telecommunications & Internet Service Providers101-1,000 employees

redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) is still hiring! With over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints, we are still growing at a fast pace. Our continuous growth necessitates more dynamic and self-driven individuals to join our ambitious team.

Perks and benefits
Medical Coverage
Dental
Vision
Parking

Company information

Registration No.619094-D

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