Service Manager

 

  • Supervise and coordinate daily operations across the front-end, customer service, cashier, and cash office teams.
  • Ensure smooth customer transactions by addressing escalated issues, resolving complaints, and enhancing the customer experience.
  • Manage cashiering operations, including accurate cash handling, balancing tills, and overseeing the cash office's compliance with financial procedures.
  • Train, guide, and evaluate team members to maintain high performance standards and deliver excellent service.
  • Monitor and analyze front-end performance metrics to optimize staffing, reduce wait times, and improve efficiency.
  • Implement and enforce company policies regarding customer service, cashiering, and cash handling.
  • Collaborate with other department managers to ensure seamless store operations.
  • Handle recruitment, scheduling, and rostering to ensure adequate staffing during peak hours and special events.

Company information

Registration No.521419-K

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a service manager?

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as a Service Manager
See more detailed salary information salary teaser link arrow