Assistant Front Office Manager

Job Responsibilities: 

Supervision of Front Desk Operations:

  • Oversee daily operations of the front desk, ensuring smooth and efficient check-ins, check-outs, and guest interactions.
  • Assist in managing the front desk team, ensuring all tasks are completed accurately and on time.
  • Address guest concerns or complaints promptly and professionally, ensuring a positive guest experience.

Guest Service Excellence:

  • Provide exceptional customer service by handling guest inquiries, requests, and feedback with professionalism and care.
  • Train and coach front desk staff to uphold high standards of guest service and communication.
  • Monitor guest satisfaction and take proactive measures to enhance guest experience.

Team Management & Staff Training:

  • Assist in scheduling front office staff, ensuring adequate coverage during peak times.
  • Provide guidance, support, and training to new hires, ensuring they understand their roles and hotel policies.
  • Conduct performance reviews and recommend improvements to enhance team productivity.

Operational Efficiency:

  • Ensure the front office area is clean, organized, and fully stocked with necessary supplies.
  • Monitor guest billing and payment processes to ensure accuracy.
  • Assist in managing room availability, reservations, and room assignments.

Administrative Duties:

  • Maintain accurate records of guest information, reservations, and daily operational reports.
  • Assist in preparing financial and operational reports for senior management.
  • Coordinate with other departments (housekeeping, maintenance, etc.) to resolve guest issues and ensure a seamless experience.

Health and Safety Compliance:

  • Ensure all front office procedures comply with safety and security standards.
  • Stay informed about hotel policies and ensure staff is adhering to safety regulations and emergency protocols.

Special Projects and Event Coordination:

  • Assist with the organization of special events, VIP guest arrangements, and group bookings.
  • Coordinate with other departments to ensure guest needs are met for meetings, events, or other special requests.

Assisting Front Office Manager:

  • Assist the Front Office Manager in implementing operational policies, procedures, and initiatives.
  • Step in to lead the front office team in the absence of the Front Office Manager.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an Assistant Front Office Manager?
  • Do you have customer service experience?
  • How many years' experience do you have as a manager / team lead?
  • How many years' experience do you have in a training & development role?
  • Which of the following languages are you fluent in?

Company profile

Hotel & Accommodation Services101-1,000 employees

Palm Resort in Senai, Johor is one of the most complete resort destinations in the country, with a luxurious deluxe-category hotel, award winning golf courses, spa, M.I.C.E., sports and leisure facilities, wishes to invite dedicated, talented and enterprising individuals for our available vacancies.

Perks and benefits
Medical
Dental
Sports (e.g. Gym)
Parking
Free Duty Meal

Company information

Registration No.198901007081

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