Service Advisor

Job Overview:

Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. is seeking a highly motivated and customer-focused Service Advisor to join our team. This role involves providing detailed information on vehicle maintenance and repair options, managing customer inquiries, and facilitating the sales of aftersales services and products.

Responsibilities and Duties:

• Maintain strong customer relationships and collect feedback on vehicle service requirements.
• Listen to customer concerns and accurately document vehicle symptoms or issues.
• Inspect vehicles and advise customers on recommended maintenance or repairs.
• Provide cost estimates for services and obtain customer approval before proceeding.
• Detail-oriented with the ability to provide solutions to customers.
• Schedule service appointments and coordinate with the team to ensure timely completion of work.
• Communicate updates and service recommendations to customers during the repair process.
• Utilize strong sales and upselling skills to increase sales achievements.
• Address customer questions or concerns regarding service, warranties, and vehicle care.
• Process payments, invoices, and warranty claims accurately.
• Maintain detailed records of service transactions, customer interactions, and vehicle history.

Qualifications:

• High school diploma or education and training in automotive technology is beneficial.
• Previous experience in a customer service role, preferably in the automotive industry is desirable. 
• Strong verbal and written communication skills are essential for effectively interacting with customers, explaining technical information, and documenting service details
• Familiarity with automotive repair terminology and processes is a plus.
• Basic knowledge of automotive systems, parts, and repair procedures helps in understanding customer concerns and providing accurate service recommendations.
• Dedication to providing exceptional customer service, addressing customer needs, and ensuring a positive service experience.
• Ability to manage multiple tasks, prioritize work, and maintain accurate records in a fast-paced service environment.
• Proficiency in using computer software and systems for scheduling appointments, generating service orders, and processing payments.
• Collaborative attitude to work effectively with service technicians, parts department staff, and other team members to meet customer needs and achieve service department goals.
• Must be able working at Johor Bahru.

Compensation Package:

Our company offers a competitive base salary, complemented by a comprehensive range of benefits:

1. Annual Leave
2. Medical Claims Reimbursement
3. Ongoing training and development opportunities
4. Opportunities for career progression

About us

We are leading provider of EVs in Malaysia. Our mission is to help businesses and individuals transition to a more sustainable and environmentally friendly future. With a team of dedicated professionals and a commitment to innovation.

If you're ready to join a dynamic and forward-thinking organization, apply now for this exciting opportunity