Team Leader/Supervisor (Cafe/Delica) - AEON Tebrau City, Johor

Responsibilities:

1. Customer Satisfaction

► Listen and communicate positively with customers to build a strong and loyal relationship

► Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately

► Participate in store re-opening process by welcoming customers and filling up the shortages

2. Organization Efficiency

► Keep the Company's assets in good operating condition

► Observe and comply with Company's policies

► Ensure that Assets are in good condition and to train team member to do the same as well

► Participating in ensuring that all safety and security equipment are in good working condition

► Contribute ideas and suggestions to improve the merchandise flow, implantation and presentation

► Emphasize on teamwork and teambuilding to create a happy and harmonious working environment

► Provide assistance and have good communication with your team

► Be independent and disciplined

3. Employee training and Development

► To participate in any training activities being assigned to

► Provide and organize training to improve professional skills of your team

► Lead and motivate your team to achieve results and to develop their career/knowledge/skills

4. Financial Performance

► Adhere to store budgeted expenditure

► Propose action plan to control operating expense better

► Provide correct report and figures and be responsible on it

► To update known loss

► Returning of goods are done according to the procedures

Requirements:

► Possessed at least Diploma/Degree Holder in any field.

► 2-3 years of working experiences in retail operations management/related field.

► Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team

► Able to work on shift including Off Day, Rest Day or Public Holiday.

Benefits:

►Medical facility.

►Annual bonus.

►Increase in salary.

►Further education opportunities.

►Training provided.

►Rebate Scheme.

►Variety of Allowance.

►EPF

►SOCSO

►Uniform will be provided