Product Trainer

Role & Responsibilities:

• Develop the competency and skill sets of retail sales teams to enhance customer communication strategies in the sales field.
• Evaluate retail sales capabilities, product knowledge, and selling skills.
• Build rapport and strong working relationships with the team.
• Provide full cooperation in communicating and giving feedback on sales, stock, price, and service-related matters.
• Consistently improve personal communication skills to conduct professional training sessions.
• Acquire in-depth product knowledge and effectively convey it to the retail sales team.
• Provide accurate product information to all target audiences.
• Maintain a presentable and professional appearance during operational hours.
• Provide feedback on market intelligence, promotions, and marketing activities.
• Report both compliments and complaints regarding product, price, and promotions.
• Offer insights on market demand to develop effective sales scripts.
• Design assessment questions to evaluate retail sales product knowledge.
• Participate in roadshows, events, or any sales-related activities.

Requirements:

• Preferably holds a Diploma or equivalent educational qualification.
• Candidates with exceptional skills and experience in retail training or sales, particularly in the Electronic & Electrical industry (e.g., mobile phones, laptops), are highly preferred.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Knowledge of tech-savvy products will be an added advantage.
• Must be agile, presentable, responsible, customer service-oriented, self-disciplined, and goal-oriented.
• Excellent communication, interpersonal, selling, and problem-solving skills.
• Ability to motivate employees to achieve sales quotas.
• Proficiency in English, Bahasa Malaysia, and Chinese; knowledge of local dialects will be an added advantage.
• Able to travel within Sarawak.
• Preferably aged between 28 - 35 years old.

Benefits:

• Competitive Salary & Attractive Incentives
• Contributions: EPF, SOCSO, EIS & HRDC
• Health Insurance
• Overtime Pay
• Training, Laptop & Uniform Provided
• Annual Leave, Sick Leave, Hospitalization, and other attractive benefits
• Career Progression and Achievement Awards
• Medical Claims (Reimbursement)
• Petrol Card
• Pay day on the 21st of every month