Customer Support Specialist

We are currently looking for a Customer Support Specialist to join our growing team! Your responsibility is to create and maintain good communication and a high level of customer service with customers and staff in salons in any form of communication platform to outshine Musee Platinum Tokyo in Malaysia!

You will play an important role, such as:

• Manage inbound and outbound calls/messages in a timely manner, handle customer booking & reservation accurately, answer inquiries, resolve problems, and maintain daily database, records and administration work.
• To attend and respond to customer queries. To ensure any concerns or related problems are handled in a timely manner and in accordance with the performance standards by telephone, electronically or in person.
• Good communication skills and ability to interact with all levels of people.
• Consistent in delivering passionate services to customers and resolving requests/complaints in a professional manner.
• Prepare and submit weekly data analysis reports in a timely manner.
• To recommend improvements to the company policies and procedures, documentation and operations to be in line with the market trends and needs.
• Provide feedback to management on a regular basis for improvement in all aspects.
• Propose enhancements to create the most effective workflow for the call centre.
• Assist in ad-hoc documentation, duties, reports and projects.

Other benefits you might be interested:

• Attractive salary packages
• Medical claim + card
• 5 working days per week
• Up to 23 days of Annual Leave
• Exciting Perks & Benefits
• Birthday Leave, Compassionate Leave and etc.
• Professional Training is Provided.
• Complimentary Smooth Skin Control (S.S.C.) Hair Removal*.
• And many more for you to find out

 To succeed in this role, we will need you to have:

• at least minimum Cert of Diploma or above.
• Must have at least a minimum of 1 year of working experience in a call centre environment.
• Good knowledge of computerized operating systems and Microsoft Office.
• Proactive, fast learner, self-motivated, multi-tasking, performance-driven and teamwork capable among each in the department.
• Analytical, result-oriented, well organized, a strong sense of responsibility, dynamic, resourceful, willing to work under pressure and minimum supervision.
• Excellent in time management, professionalism, drive and resilience, problem-solving, building relationships, delivering quality service and management, feedback and fast learning.
• Good command of English and Mandarin in both written and spoken, being able to speak Cantonese is an added advantage.
• Willing to work on public holidays and able to work on changing schedules.
• Good interpersonal and communication skills.
• Experience in the beauty industry is an added advantage.

How this career will benefit you?

• A conducive environment to work and grow
• Career Advancement Opportunity

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.

Shortlisted candidates will be contacted for an E-interview at the soonest time.