IT Support/ IT Technician

About the role

This is an IT Support and Help Desk role providing first-level technical support to users and assisting with IT operations across the organization and multiple locations.

Key responsibilities

• Respond to help desk tickets in a timely and professional manner

• Provide first-level technical support to users for hardware, software, network, printer, email, and system-related issues

• Troubleshoot, diagnose, and resolve common IT problems

• Escalate unresolved or complex issues to the IT Manager or relevant support team

• Follow up with users to ensure issues are resolved properly

• Prepare, update, and maintain IT documentation, including user guides, asset records, system procedures, troubleshooting steps, and support logs

• Assist in software installation, configuration, testing, and deployment

• Travel to company branches or other locations when required to provide IT support

• Assist the IT Manager with assigned tasks, projects, and daily IT operations

• Follow IT policies, security procedures, and company guidelines

About you

• Diploma or degree in Information Technology, Computer Science, Computer Engineering, or a related field (Preferred)

• Fresh graduates may be considered, but prior experience in IT support or help desk support is an advantage

• Basic knowledge of Windows operating systems, Microsoft Office, email systems, printers, and common business applications

• Basic understanding of networking, including LAN, Wi-Fi, IP addresses, routers, and switches

• Ability to troubleshoot hardware and software issues

• Good communication and interpersonal skills

• Able to work independently and as part of a team

• Responsible, organized, and willing to learn

• Able to manage multiple tasks and prioritize support requests