Regional IT Operations Support Executive

ob Responsibilities

• Perform daily health checks and monitoring for business systems, including alerts, access permissions, system releases, version updates, and basic configuration tasks.

• Handle day-to-day system and business-related issues by collecting logs, reproducing issues where possible, and providing initial analysis before escalating complex cases to the relevant technical teams.

• Support backend configuration, data validation, user enquiries, and basic operational reporting.

• Follow up on system incidents and unresolved issues, coordinating with local teams, technical teams, vendors, and business partners until closure.

• Maintain clear handover notes, incident records, SOPs, operational guides, and FAQs based on existing templates.

• Support local IT and business projects, including coordination with third-party service providers and internal stakeholders.

• Provide cross-time-zone operational support and respond to urgent business issues outside normal working hours when required.

Job Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• At least 2 years of experience in Application Support, IT Operations, System Support, NOC, Technical Support, Server Administration, or a similar role.

• Basic hands-on knowledge of Linux and Windows environments, including command-line operations, system monitoring, and log analysis.

• Basic understanding of SQL, databases, computer networks, and at least one cloud platform such as AWS, Alibaba Cloud, or Huawei Cloud.

• Able to independently handle common system and operational issues and provide clear, complete information when escalating technical problems.

• Good spoken and written Mandarin for communication with Mandarin-speaking stakeholders.

• Basic to good English communication skills for working with local teams, vendors, and business partners.

• Strong ownership, attention to detail, communication, and follow-up skills, with the ability to work under pressure.

• Comfortable working across time zones, including shift arrangements or occasional after-hours support when required.

Preferred Qualifications

• Experience supporting cross-border businesses, internet companies, e-commerce, logistics, or regional B2B/B2C operations.

• Experience with monitoring tools, ticketing systems, automation tools, or reporting/data analysis tools.

• Experience in project coordination, vendor management, or working with regional teams.

• Comfortable using AI tools to improve documentation, reporting, operational efficiency, and problem-solving.