F&B (Kitchen & Service Crew)
📍 Available Locations:
Shake Shack TRX, KL
Shake Shack Menara 118, KL
About the role
We're looking for energetic, friendly, and passionate individuals to join our team as F&B Service & Kitchen Crew! You'll play an important role in delivering the Shake Shack experience by serving our guests with a positive attitude while ensuring our food and restaurant meet our high standards. Whether you're taking orders, preparing delicious food, or keeping the restaurant running smoothly, you'll be part of a supportive team where everyone works together to create an exceptional guest experience.
Key responsibilities
Provide friendly, fast, and accurate service to every guest.
Perform various restaurant operations including frontline service, order taking, cashier, grill, fry station, beverage preparation, and other assigned stations.
Prepare and serve food and beverages according to Shake Shack's quality and food safety standards.
Ensure all products are prepared consistently and presented according to company standards.
Maintain the restaurant's cleanliness, neatness.
Support smooth daily restaurant operations and ensure a welcoming environment for our guests.
Work closely with team members and support one another to complete daily tasks efficiently.
Follow all company operational, food safety, hygiene, and workplace safety procedures.
Perform any other duties as assigned by the Restaurant Management Team.
About you
Warm, cheerful, and guest-focused personality.
Energetic, positive, and highly motivated with a strong willingness to learn.
Good verbal and written communication skills.
Previous F&B or customer service experience is an advantage, but entry-level candidates are welcome to apply.
Experience using a POS/cashier system will be an added advantage.
A strong team player who enjoys working in a fast-paced environment.
Able to work on rotating shifts, weekends, and Public Holidays.
Comfortable working in both front-of-house and kitchen operations.
Employer questions
- Which of the following chef stations do you have experience working in?
- How many years' experience do you have as a Kitchen Crew?
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Food and Beverage Staff?
- What's your preferred work type?
Company profile
Shake Shack is a modern day “roadside” burger stand known for its 100% all-natural Angus beef burgers, chicken sandwiches and flat-top Vienna beef dogs (no hormones or antibiotics – ever), spun-fresh frozen custard, crinkle cut fries, craft beer and wine and more. With its fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community gathering place with widespread appeal. Shake Shack’s mission is to Stand for Something Good®, from its premium ingredients and caring hiring practices to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 180 locations in 26 U.S. States and the District of Columbia, including more than 70 international locations across London, Hong Kong, Istanbul, Dubai, Tokyo, Moscow, Seoul and more.
Company information
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