Pre-Sales Engineer

About the role

The Pre-Sales Engineer turns customer needs into practical, technically sound, and commercially viable solutions. The role supports sales from requirement gathering and solution design through proposals, tenders, presentations, and project handover.

Key Responsibilities

• Work with sales to understand customer needs.

• Identify customer requirements, challenges, and suitable solutions.

• Prepare technical proposals, quotations, specifications, and solution documents.

• Recommend suitable products, systems, and technical solutions.

• Conduct product presentations, demonstrations, and customer briefings.

• Present technical solutions to consultants, contractors, and other stakeholders.

• Answer technical questions and clarify product or system capabilities.

• Review tender documents, RFQs, RFPs, and technical specifications.

• Support tender preparation and ensure solution compliance.

• Conduct site visits and technical assessments when needed.

• Coordinate with suppliers, manufacturers, and engineering teams to develop solutions.

• Support sales during meetings, negotiations, and technical discussions.

• Resolve customer concerns during the pre-sales stage.

• Prepare system architecture, equipment selections, drawings, and configurations as needed.

• Handover successful solutions to project and engineering teams.

• Stay current on technologies, products, market trends, and competitors.

• Prepare cost estimates and confirm commercial viability.

• Maintain customer, opportunity, proposal, and technical records.

• Build strong technical relationships with customers and stakeholders.

• Report market, customer, and competitor insights to management.

Performance Expectations

The confirmed Pre-Sales Engineer is expected to:

• Capture customer needs and project constraints accurately.

• Deliver compliant and commercially viable solutions on time.

• Produce clear and accurate proposals, quotations, specifications, drawings, and presentations.

• Communicate clearly and lead technical discussions.

• Meet inquiry, proposal, and tender deadlines.

• Work effectively with sales, suppliers, engineering, and project teams.

• Keep opportunity records and product knowledge current.
  

Required Skills & Knowledge

• Strong understanding of:

  • Solution design and system architecture

  • RFQ, RFP, tender, and proposal preparation

  • Product selection and specification compliance

  • Costing, bills of materials, and commercial viability

• Practical experience in:

  • Customer discovery, presentations, demonstrations, and stakeholder engagement

  • Preparing quotations, specifications, drawings, and configurations

  • Coordinating with sales, suppliers, engineering, and project teams

Preferred / Advantage

• Pre-sales or customer-facing technical experience

• Experience with ICT, networking, security, ELV, or related solutions

• Tender experience for enterprise or government projects

• Relevant vendor or industry certification

• Familiarity with CAD, Microsoft Visio, proposal tools, or CRM systems

Education

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Business Technology, or a related field

or

• Diploma with relevant technical and customer-facing experience

Employment Status

• Full-time confirmed staff

• Based in Puchong Selangor

• Travel to customer or project sites as required