Customer Care Consultant

A Customer Care Consultant primarily engages with customers to provide them with product and service information, resolve their complaints, and cater to their other needs. They not only assist with queries and problems, but also provide essential feedback to a company about customer satisfaction and areas for improvement. A part of their day-to-day responsibilities will involve communicating professionally with customers over the phone, via email or in-person. They work across a broad range of industries, including but not limited to, retail, banking, IT and hospitality, essentially anywhere customer interaction is a key facet of the business. It is a career path that requires strong communication skills, patience, empathy and the ability to handle pressure.