Customer Support Executive
Offer support and solutions to customers regarding a company’s products or services.
Job growth
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In the last yearJob satisfaction
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Job growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Customer Support Executive?
- How to become a Customer Support Executive
- Latest Customer Support Executive jobs
- Top skills and experience for Customer Support Executives
What's it like to be a Customer Support Executive?
A Customer Support Executive is responsible for handling enquiries and complaints, providing resolutions and maintaining customer satisfaction. They often work on the front line of companies, interacting directly with customers via phones, email, live chat or social media. Responsibilities may include identifying customer needs, offering assistance and solutions, providing product or service information and managing customer records. Customer Support Executives can be found across a wide variety of industries, ranging from technology companies to retail businesses.
Tasks and duties
- Responding to customer enquiries through email, phone or social media.
- Identifying customers' needs, clarifying information and providing solutions or alternatives to their problems.
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Keeping records of customer interactions, transactions, comments and complaints.
- Working closely with other departments to ensure that customers issues are effectively resolved.
- Providing feedback on the efficiency of the customer service process.
- Staying updated on new products, services and policies.
How to become a Customer Support Executive
At least a diploma is required for the role. Previous experience and proficiency in MS Office applications are highly preferred.
- Complete a diploma or degree in communication, business administration, psychology, or another related field.
- Undergo an internship at a customer service firm or department.
- Consider taking customer service training courses under providers like Trainocate, The Knowledge Academy, or The International Malaysian Training Centre.
Compare your salary
Find out how your salary compares with the average salary for Customer Support Executives.Latest Customer Support Executive jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Customer Support Executive jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Support Executive employers on Jobstreet are looking for job seekers with expertise in the following areas. Live Chat
Customer Service
Customer Interaction
Complaint Handling
Inbound Call Centre
Communication Skills
Information Technology Helpdesk Support
Information Technology Engineering
Empathy
Learning Aptitude
Team Work
Technical Assistance
Customer Oriented
Verbal Communication
Arabic
Handling Customer Feedback
Customer Accounts
Finance Industry
First Point of Contact
Troubleshooting
Source: Jobstreet job ads and Jobstreet Profile data
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