Service Delivery Manager
Sustain customer relationships and satisfaction to maintain a company’s image.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Service Delivery Manager?
- How to become a Service Delivery Manager
- Latest Service Delivery Manager jobs
- Top skills and experience for Service Delivery Managers
- Service Delivery Manager role reviews
What's it like to be a Service Delivery Manager?
The Service Delivery Manager can perform both technical and administrative tasks for a company. They are generally responsible for solving problems to maximise customer satisfaction. They ensure that the services provided are executed without delay. They also facilitate service delivery and service support and ensure that the overall performance meets the desired result.
Tasks and duties
- Responding to system problems and determining the next course of action.
- Identifying a project’s scope and all the necessary requirements.
- Initiating important partnerships with internal and external stakeholders to maximise influence and profit.
- Leading the service delivery team and making sure that everything is on schedule.
- Thinking of ways to reduce costs without compromising the quality of service.
- Creating new strategies for better service delivery optimisation.
- Taking ownership of performance failures and coordinating with parties that can help remedy the situation.
How to become a Service Delivery Manager
A Service Delivery Manager is a professional who plays a huge role in maintaining customer satisfaction, so formal education and sufficient experience are necessary for you to become successful in this career.
- While some positions only require that you have a secondary school certificate or the Sijil Pelajaran Malaysia (SPM), pursuing a bachelor degree in business administration or human resource management can improve your job prospects. If you’re aiming for a more specialised industry, such as in a tech company, you can pursue a degree in computer science.
- Consider pursuing internships under the guidance of an experienced Service Delivery Manager. Regardless of the nature of internship, take the time to learn the processes of the industry. The experience will also help you build your resume.
- Apply for entry-level positions and gain experience in your industry of choice.
- After enough years of experience, you can apply for the role of Senior Delivery Manager.
Compare your salary
Find out how your salary compares with the average salary for Service Delivery Managers.Latest Service Delivery Manager jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Service Delivery Manager jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Service Delivery Manager employers on Jobstreet are looking for job seekers with expertise in the following areas. Service Improvement
Service Management
Information Technology Services
Service Delivery Management
Service Level Agreements
Support Services
Infrastructure Support
ITIL Foundation Certificate
Relationship Management
Change Management
Customer Service
ITIL Framework
Conflict Management
Account Management
Contract Management
Information Technology Asset Management
Network Support
Pmp Certificate
Meeting Management
Client Reports
Source: Jobstreet job ads and Jobstreet Profile data
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Latest Service Delivery Manager reviews
Dec 2022
Underpaid and overused SDM
Reviewer's QualificationMaster of Business Administration
Experience10+ years
Organisation sizeLarge (200+ employees)
SpecialisationConsulting & Strategy
The good thingsThe job allows me to meet with many customers that helps to make the journey interesting. However internally, there is not much progression.
As the SDM, you get to learn how to manage customers and i...
The challengesThe management, the hours and also the pay
Read more
Nov 2022
Interesting
Reviewer's QualificationBachelor of Computer Science
ExperienceLess than a year
Organisation sizeLarge (200+ employees)
SpecialisationInformation & Communication Technology
The good thingsCurrent role is good and I have learned alot
The challengesTimeline and deliverable target date need fulfill the requirement
Read more
Source: Jobstreet role reviews
Jobstreet has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.Jobstreet collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through my.jobstreet.com
