Customer Focus
- I resolve issues with my colleagues and other business organizations in a way that appears seamless to the customer - I listen and fully understand the customer needsOwnership for Performance
- I keep my promises - I focus on fixing the problem without blaming othersShared Commitment
- I align the interests of the Group with my own or those of our team/business organization - I adopt other people's good ideas or initiatives, rather than "reinventing the wheel"Openness
- I listen to others to fully understand their ideas - I openly share what I know with others