British Council
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    British Council
    (27 reviews)
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    Company Reviews

    Working at British Council

    3.927 ratings in total
    5
    8
    4
    12
    3
    4
    2
    2
    1
    1
    74%
    Rate salary as high or average
    78%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(27 ratings)
    Career development
    3.1(27 ratings)
    Benefits & perks
    3.4(27 ratings)
    Management
    3.1(27 ratings)
    Working environment
    3.9(27 ratings)
    Ratings for British Council are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 27 reviews sorted by most recent
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    most recent
    1.0
    Admin assistant
    Sep 2023
    Kuala Lumpur11 to 12 years in the role, current employee
    messy transformation post pandemic
    The good thingsprevious team and work tasks made sense and matched the title and salary pre pandemic. Had a good experience and guidance from several mentors.
    The challengesthe transformation team lacks understanding and knowledge, even proper understanding, even common sense. Nobody knows what they are doing and they expect you to have all the knowledge. Never conducting proper training or even guidance.
    2.0
    Senior site supervisor
    Jun 2023
    Poor management and communication
    The good thingsEvery day we have work
    The challengesYes it is partialities
    3.0
    Assistant
    Jun 2020
    1 to 2 years in the role, former employee
    Its good for experience
    The good thingsIts a mixed cultured environment, and everyone is generally open minded. Work is good if you know how to manage your time.
    The challengesWhen I was there, the politics was unbearable. Those who are close to HR almost gets away from everything. Career progression is limited to people who know people and assistants are squeezed, end of the day no recognition is given. you might work well enough but it wont matter.
    4.0
    Customer service executive
    Feb 2020
    7 to 8 years in the role, current employee
    Connecting Others Through Opportunity
    The good thingsGood working space, Pantry provided, Spacious
    The challenges- Communication barriers to international customers.
    5.0
    invigilator
    Jan 2020
    Less than 1 year in the role, current employee
    very good experience
    The good thingsdiverse and good working culture
    The challengessometimes dealing with clients needs
    4.0
    Young Assistant Learner
    Nov 2019
    1 to 2 years in the role
    Great environment!
    The good thingsLovely co-workers, I'm not directly involved with superior management but from my standpoint, the organisation is able to maintain a high rapport across other language centres in Malaysia. I'd definitely go for a reputable organisation like this. Also bear in mind that all companies have their own perks but if you know when to ask for help then a lot of challenges are easy to tackle.
    The challengesLittle incentives, job security as a freelancer isn't guaranteed but that would come down to economical factor, i think?
    5.0
    Young Learner Assistant
    Aug 2019
    9 to 10 years in the role, current employee
    Fun & amazing
    The good thingsThe team I'm working with are amazing and the teamwork is incredible. We share our ideas to improves each other work. We discuss whichever that makes our work looks better. My team leaders are very supportive. The teachers whom I working with are very helpful.
    The challengesEach and every customer enroll at British Council are very unique. That's what makes the job challenging. It makes me understand better on how things works at the company and makes my work improves.
    4.0
    Freelance Examination Invigilator
    Apr 2019
    Less than 1 year in the role, current employee
    Good working experience
    The good things- New environment and experience - Good teamwork with fellow colleagues - Able to meet and communicate with many people from all over the world - Learn to be disciplined
    The challengesSometimes have to wake up early as certain exams are set in the morning.
    1 person found this helpful
    4.0
    Exam Services
    Mar 2019
    1 to 2 years in the role, former employee
    Good experience
    The good thingsFlexi time. As long as you clock in before 10.30am, you’ll be fine. Can meet and work with people all around the globe.
    The challengesUnderstaff. Pay is not proportionate to the amount of work you do.
    1 person found this helpful
    3.0
    Classroom Assistant
    Aug 2018
    7 to 8 years in the role, current employee
    Amazing experience
    The good thingsI learned things that I don't think I get elsewhere. I don't think any other company would include training on diversity, equality and inclusion like how British Council provide. I certainly receive those training at British Council.
    The challengesMy most challenging part of the job is when dealing with children as young as 5- 6 years old and also special needs children. I need to know what the children can do and what they can't do and help them.
    5.0
    Executive, Business Development
    Jan 2018
    Full with Multitasking and commitment!
    The good thingsTeam work and development the new strategy and applying it in the real life!
    The challengesYou can never see the ending but the further you go , the more you gain and dream to be!
    5.0
    Sales Manager
    Jan 2018
    3 to 4 years in the role, current employee
    Equality, Diversity and Inclusive
    The good thingsThere is diversity in the organisation and everyone are working together to achieve a common goal.
    The challengesAdapting yourself with different colleagues from different background and cultures.
    4.0
    Marketing executive
    Nov 2017
    3 to 4 years in the role, former employee
    Not bad at all!
    The good thingsAble to mingle with people from different cultural backgrounds, different nationalities and of all ages and races. Definitely one of the best place I've worked on. The exposure from working at BC is just priceless and has helped me a lot in helping me being a more matured individual.
    The challengesNo increment. That was the one thing that steered me off the place.
    5.0
    Customer service
    Sep 2017
    3 to 4 years in the role, former employee
    It's been the most amazing experiences so far
    The good things- Organized and professional staffs - Educational environment
    The challengesNothing
    4.0
    Officer
    Aug 2017
    Less than 1 year in the role
    Great career start
    The good thingsFamily oriented and helpful people.
    The challengesManagerial issues, too much micro-management
    1 person found this helpful
    5.0
    Operations Manager
    Jun 2017
    5 to 6 years in the role, former employee
    Awesome working experience !
    The good thingsVariation exposure in many aspect besides your job role. Equality and diversity management. Lots of training and self improvements opportunities. No communication barriers inside this organisation.
    The challengesWas very happy working here... just felt bad there is no project extension. Looking forward to working in this organisation again :)
    4.0
    sales
    Mar 2017
    1 to 2 years in the role, former employee
    sales
    The good things- diversified culture - good management - full product training given - great team to work with
    The challenges- no career progression
    2.0
    Examinations
    Mar 2017
    Great as a stepping stone but...
    The good thingsOverall, colleagues are usually great. Flexible hours available. Decent amount of annual leave and you get time off if you work outside your working hours. Medical package is good. Dental is covered.
    The challengesSalary is a bit on the low-average side. Be prepared to do more than what was agreed on. Good policies exist but are rarely followed or are bent to suit management's preference.
    1 person found this helpful
    4.0
    Officer
    Dec 2016
    3 to 4 years in the role, current employee
    Good
    The good thingsWork life balance
    The challengesLess opportunity for career advancement
    5.0
    Temporary Staff
    Nov 2016
    Positive Environment
    The good thingsThe working environment in British Council Malaysia is very positive. Colleagues were helpful and superiors were friendly.
    The challengesNot applicable.
    4.0
    Assistant teacher
    Nov 2016
    Less than 1 year in the role, former employee
    Great place to work
    The good things-Damansara team are very approachable, great teamwork -great working environment -Despite your position in the company, everyone loves working actively with each other
    The challengesManagement/ HR team needs to be a bit faster in dealing with things but otherwise everyone is great
    4.0
    Examination
    Nov 2016
    Kuala Lumpur3 to 4 years in the role, current employee
    Flexibility
    The good thingsFlexibility and Autonomy.
    The challengesPolitics within the team.
    3.0
    Teaching Assistant/Invigilator/Placement Test Marker
    Mar 2016
    5 to 6 years in the role, current employee
    Good but average
    The good thingsThe experience is something I cannot get elsewhere. The teachers whom I work with are nice and helpful. The other staffs whom I work with in the past and present are nice and helpful too. The working environment are fascinating.
    The challengesThe young learners because their characters are unpredictable but it's good experience and I learn a lot from this experiences. Even some customers can unpredictable as well and what I learn from this unpredictable situations.
    5.0
    Sales Manager
    Jul 2015
    Less than 1 year in the role, current employee
    Flexible
    The good thingsA lot of flexibility given to you to fulfils your role in the organization. You are given flexible working time for as long as you are fulfilling the job requirements. You are given the opportunities to expand yourself as a person and also as a contributing members of the organization.
    The challengesTeam work between departments need to improve as there is no connection between departments in delivering the organization's goals and aspiration. And because of this, everyone basically do not speak the same language and there is very minimum trust level in the organization.
    2 people found this helpful
    4.0
    IT Manager
    Jul 2015
    1 to 2 years in the role, former employee
    IT Manager
    The good thingsFlexible working time and good team.
    The challengesHave to handle multiple projects simultaneously.
    4.0
    Programmes officer
    Jul 2015
    A stepping stone to greater things
    The good thingsGood training ground, advance I.T knowledge, great place to learn and experience multiculturalism. Meaningful work that makes a direct impact on people and community.
    The challengesIrregular funding that creates obstacles to getting more meaningful work done. Frequent change of top management that causes anxiety and shaken confidence in the team. Low salary rank in the (Malaysia) job market .
    3.0
    Senior manager
    Jun 2015
    Less than 1 year in the role, former employee
    The Inside Story
    The good thingsIt is a large government-linked institution that has big plans, great strategies, high level missions and financial backing. It is not lack of human resources and expertise although only in selected areas. There is a high respect for the company and the image it portrays on the outside. There is a vast international network and strong international influence.
    The challengesIt is steeped in hierarchy, bureaucracy, red-tape and loads of internal politics. The power play happens at all levels, from the top to the individual country offices across all borders. As a public / govt establishment, there is hardly any performance-based rewards or actions for the opposite, so many are complacent or under-performing for years, just awaiting for retirement benefits.
    4 people found this helpful
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