The right place for newbiesThe good thingsI was thought how to multitask and get the job done as soon as possible. It is the perfect tuition centre for newbies to learn and be exposed of the things that hoteliers should know. The right position to learn more about customer service.
The challengesCompared to other companies, I think this hotel being a 3 star hotel, is being way too strict towards their employees. There is no guest service points and the Human Resource department has its weakness. Meals are for 3 times a week only and staff staying at the hostel has to pay a certain amount and not be able to cook.