Conduent
Write a review
    Conduent
    (45 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Conduent

    3.845 ratings in total
    5
    17
    4
    12
    3
    8
    2
    4
    1
    4
    80%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(45 ratings)
    Career development
    3.2(45 ratings)
    Benefits & perks
    3.2(45 ratings)
    Management
    3.1(45 ratings)
    Working environment
    3.8(45 ratings)
    Ratings for Conduent are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 45 reviews sorted by most recent
    Sort by
    most recent
    4.0
    leaning development admin analyst
    Nov 2023
    GOOD FOR FRESH GRADUATE
    The good thingsThey provide training and staff benefits is so-so,
    The challengesYou really have to get good relation with your team leader if not it might give you are problem building your career in thsi company
    3.0
    subject matter expert
    Jun 2023
    Sungai Buloh Selangor1 to 2 years in the role, current employee
    Growth and Mental health stunned with conflict of interest existence
    The good thingsGood environment, and Wonderful co-worker, high salary.
    The challengesBattling with higher-up conflict of interest, fulfilling their needs despite it is shallow and brings short-term effects.
    1 person found this helpful
    5.0
    Delta Airlines
    Jan 2023
    Less than 1 year in the role, current employee
    Excellent company management
    The good thingsGood Benefits for staff, even junior ones.
    The challengesShift hours are a bit challenging.
    5.0
    Customer associate
    Nov 2022
    Positive environment
    The good thingsSalary without delay Medical benefits Understanding supervisors
    The challengesCareer progression is slow Hight turn over rate
    5.0
    Training associate
    Mar 2021
    Great experience working with very helpful colleagues and management!
    The good thingsSalary, working environment
    The challengesNight shift. Just that really.
    1 person found this helpful
    5.0
    Customer service
    Jan 2021
    Subang Jaya Selangor1 to 2 years in the role, current employee
    You can learn new things with good people from here
    The good thingsGood manager Good team lead Good friends
    The challengesDealing with customer complaints
    3.0
    Customer care associate
    Jan 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Good company but biased and no raise
    The good thingsThey have small events for staffs, good working environment
    The challenges- No raise, no career development - Biased towards locals, nicer to foreigners
    1 person found this helpful
    4.0
    Customer associate
    Jan 2021
    UEP Subang Jaya Selangor1 to 2 years in the role, current employee
    Best Workplace and Environment
    The good thingsBest team, Best manager, best supporting team, best environment, less stress. Never regret working with conduent
    The challengesLearning new language since some of colleague from other teams are from different country
    5.0
    Customer service executive
    Nov 2020
    1 to 2 years in the role, former employee
    Great place to work. The environment you'll never feel it anywhere
    The good thingsGreat place to work. The environment you'll never feel it anywhere
    The challengesGreat place to work. The environment you'll never feel it anywhere
    4.0
    Customer associate
    Sep 2020
    1 to 2 years in the role, current employee
    Good one. No stress.
    The good thingsWork Life Balance, less stress
    The challengesTo get stress, kinda hard.
    5.0
    Senior customer service executive
    Jul 2020
    1 to 2 years in the role, former employee
    Highly recommended for work balance
    The good thingsyes, really enjoy working here with good environment
    The challengesless stressful but really enjoy it. highly recommended
    5.0
    Customer service agent
    Apr 2020
    1 to 2 years in the role, current employee
    Great place especially good work life balance
    The good thingsGreat leadership team and diversity. The company provides many resources to be utilised such as their learning portal. Great vision from the management and supportive workplace.
    The challengesSalary increment and equipment
    3.0
    Learning administrative associate
    Mar 2020
    1 to 2 years in the role, former employee
    Good if you are looking stress free environment with stagnant career development
    The good thingsStress free Flexible working time
    The challengesSalary not competitive Low increments Low career growth
    2.0
    Customer Experience Associate I
    Nov 2019
    Less than 1 year in the role, former employee
    Not Much Career Progression & Opportunities
    The good thingsWell the salary is on time (that a great factor), working place is decent with rennovated space catering to premium brand, pantry is provided (not foods though), environment is okay but not great (colleagues, workplace), opportunity in learning via online training videos & certifications, management that listen to the subordinates.
    The challengesNo progression & future plus no guaranteed promotion even after staying for a long time i.e. 5-6 years. Less opportunities to venture to other position(s) i.e from Customer Service to Learning Administrator. Salary stagnation even for senior colleagues. MNC with lacking in the sense of direction & flexibility (was voted one of the worst place to work in America for a reason). Full of people that is not ambitious enough & working to just live another day on earth (lack of motivation, no interests in work). Very weird way of recognizing/promoting good employees i.e. sell more cars whereas the business is more towards customer service?! As a third party business provider, working for the company means being a robot with no feeling to just answer calls for irrate customers as well as being given no direct responsiblity at all by the business owner.
    1 person found this helpful
    5.0
    Administrator
    Nov 2019
    Less Stress
    The good thingsI was studying while working here and I was able to attend my lab works without any trouble.
    The challengesQuite a lot of rules, but if you're fine with them, no issue
    2 people found this helpful
    3.0
    Team lead
    Aug 2019
    3 to 4 years in the role, current employee
    Good company for fresh graduate to gain experience
    The good thingsOpportunity for growth and learning experience
    The challengesIncrement, benefit, work life balance, night shift hours
    4.0
    Customer care associate
    Aug 2019
    1 to 2 years in the role, former employee
    Customers associate specialists
    The good thingsGood Colleagues and good team manager
    The challengesLeaning and updating new equipments for working
    1 person found this helpful
    3.0
    Learning & Development Associates A3
    Aug 2019
    1 to 2 years in the role, former employee
    Management, wake up!
    The good thingsGood colleagues. Simple and manageable task.
    The challengesMake room for improvement on the management. Open up more opportunities for the employees. I have started the position as A2 grade and just 2 years after upgraded to A3 grade with maintained pay. What was that about?
    1.0
    Manager
    May 2019
    3 to 4 years in the role, current employee
    BAD Management
    The good thingsCo workers are really great.
    The challengesSalary is low. They treat employees badly.
    5 people found this helpful
    3.0
    Team leader
    Apr 2019
    3 to 4 years in the role, current employee
    Average
    The good thingsWhat I love about my job is the collaborative environment.
    The challengesCommunication (or Lack Thereof), Project Management and Organization, Dealing with Change and Working with high level of stress (Got promoted but salary was not increase).
    2 people found this helpful
    5.0
    Trainings Administrator
    Feb 2019
    Good for fresh graduate
    The good thingsThe environment very nice with the very good cooperation among the leads and other seniors staff too. And surely the manager really taking care of us.
    The challengesShift at night but still enjoy.
    1 person found this helpful
    4.0
    Customer service advisor
    Nov 2018
    1 to 2 years in the role, current employee
    all is well
    The good thingsworking environment & working expriences is best to work here
    The challengesyour performance based on your customer survey not based on individual performance
    2.0
    Customer support
    Jul 2018
    Hopeless without any improvements
    The good thingsEasy, good colleagues, near to facilities, no stuck in traffics
    The challengesNo increment. Does not appreciates long tenured staff. No carrier advancement.
    7 people found this helpful
    5.0
    Customer service
    Mar 2018
    1 to 2 years in the role, current employee
    Enjoying Working
    The good thingsLess Stress, Friendly environment,
    The challengesGetting what customer wants, Achieving chat counts
    1 person found this helpful
    3.0
    Sr. Learning Administrator
    Mar 2018
    1 to 2 years in the role, current employee
    Better place whom doesn't have tertiary education qualification
    The good things- Less pressure from Management -Can have snack and light bites while working -Casual attire -33 days of Leave - Friendly Team Lead and Supervisor - Able to Mastered the task within short period of time - Fund for company Outings. - Better place whom doesn't have tertiary education qualification as the minimum requirement is SPM.
    The challenges- Increment and Promotion does not happen frequently - Average Remuneration package - Retrenchment occurs more often as the organization was not stable economically. - Latency and Medical Leave will be treat strictly. - Overtime Pay rate very less. - There could be overtime pay issue as the payroll team was not efficient. - Not suitable place for those who have Degree and higher qualification as there is not much to gain here.
    14 people found this helpful
    5.0
    Customer care
    Feb 2018
    1 to 2 years in the role, former employee
    Amazing
    The good thingsLearned the difference between verbal and non-verbal customer advisor experience . You could work while listening to your own favourite music is definitely a one to count while working there .
    The challengesThe challenges were finding the proper meal during break . Since the working hours are midnight onwards, most of the nearby eateries will be closed . Not a biggie but at times it does hit your tummy. : )
    3 people found this helpful
    5.0
    Operations manager
    Dec 2017
    3 to 4 years in the role, current employee
    Wonderful journey from the start
    The good thingsExcellent management Team Opportunity to learn a lot Great peers
    The challengesSalary Increment
    2 people found this helpful
    5.0
    Resolutions Team
    Oct 2017
    1 to 2 years in the role, current employee
    Amazing place to develop
    The good thingsA great mentor to learn and obtain the essential elements to succeed in one's career. Great people, great environment, and leaders who are able to assist and provide the necessary help to ensure the best out of every personnel
    The challengesConduct more training for employees to enhance their skills and abilities to become the best, however, there are sessions where agents are called upon to be coached and trained to be better
    2.0
    Customer service agent
    Sep 2017
    1 to 2 years in the role, former employee
    Good Colleagues but very bad Management
    The good thingsFriendly colleagues and team leader. Average perks and benefits.
    The challengesNo flexibility. Bad management behaviour on customer service agents. If you want to go MC or having emergency leave, you may need to get approval from the higher management which is insane and unspeakable. Some agents were even being terminated without given any indemnity or proper period notice for not meeting KPIs. This place has even high employee turnover (especially under Groupon US & Canada Division). Plenty unresolved IT issues that would make you crack your head.
    9 people found this helpful
    4.0
    learning administrator
    Sep 2017
    Less than 1 year in the role
    Great
    The good thingsGood environment and kind colleagues
    The challengesCan learn many things
    1 person found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Hulu Langat SelangorKuala LumpurPetaling Selangor