Terrible direct superior managementThe good thingsHR is doing their best to get the best benefit to the staffs.
The challengeshire a HOD who really knows the workflow or process if are going to transfer the knowledge to local staff, & not by just tossing the book & ask the local staff to read, understand & write the procedure for the department on their own. Communication between China superior & local staff should be improved. Also, communications between the dept heads(especially among China superiors, should get a mutual understanding before dispatch their staff so that they can carry out their duties effectively.