Diebold
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    Diebold
    (42 reviews)
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    Company Reviews

    Working at Diebold

    3.542 ratings in total
    5
    10
    4
    16
    3
    5
    2
    6
    1
    5
    62%
    Rate salary as high or average
    62%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(42 ratings)
    Career development
    3.0(42 ratings)
    Benefits & perks
    2.9(42 ratings)
    Management
    2.6(42 ratings)
    Working environment
    3.4(42 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for Diebold are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 42 reviews sorted by most recent
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    most recent
    5.0
    Commercial Specialist
    Dec 2023
    Titiwangsa Kuala Lumpur1 to 2 years in the role, former employee
    love the job
    The good thingsFlexible working environment but still need to follow office hour 9-5. Great colleagues, standardize job process (everyone know their role). benefits good, work life balance. overall love this job
    The challengesnot much to criticize, stress when some colleagues like to make issues to get boss attention
    1.0
    Logistic assistant
    Jul 2023
    1 to 2 years in the role, former employee
    Long hours, low benefits, no proper SOP and JD
    The good thingsHave a supportive teamates.
    The challengesLong hours of working but not appreciated by company. Low benefits and please take a look SOP and JD in logistics. Communication with 3pl and enginneer is confusing.
    4.0
    Indirect Sourcing Specialist (MY & SG)
    Jul 2023
    1 to 2 years in the role, current employee
    Working under APAC team
    The good thingsWork together in different department to bring the whole company to reach it's goal.
    The challengesNo team, just one person role in one department.
    5.0
    Dispatcher
    Jan 2023
    Less than 1 year in the role, current employee
    For people who love challenges
    The good thingsCreating fast & dynamic thinking of yourself
    The challengesThe systems that sometimes hang and slowing your tasks done
    2.0
    repair engineer
    Jun 2021
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    not suitable for career developement
    The good thingsmy officemates,they do not hesitate to help me with work of personal problem.
    The challengesnot good for anyone seeking career developement,the position is contract till you old.the increament is puny.so little that i laugh.
    4.0
    Helpdesk support
    Aug 2020
    1 to 2 years in the role, former employee
    Great. Nice working experiences and environmental is quiet good.
    The good thingsGreat. Nice working experiences and environmental is quiet good.
    The challengesThe job is just fine but sometimes we facing some retailers that do not understand our job.
    1.0
    Helpdesk support
    Jul 2020
    3 to 4 years in the role, current employee
    no work life balance
    The good thingsThe team work are very good.
    The challengesone way communication from management to staff. no one care about lower staff.
    5.0
    Customer service specialist
    Jul 2020
    1 to 2 years in the role, current employee
    Multi tasking and Pro-active
    The good thingsSalary and Task. Paying ot and also other inconvenience allowances
    The challengesMates are okok. Some are helpful and some are not
    2.0
    Operations
    Mar 2020
    3 to 4 years in the role, current employee
    Think twice when you get offer
    The good thingsStaff was helping and friendly
    The challengesNo proper guideline and training.
    2.0
    2nd Level IT Support
    Feb 2020
    3 to 4 years in the role, current employee
    good office mate, good environment and only low salary
    The good thingsgood workmate, and good environment,
    The challengeslow salary, promotion does not mean salary will be increase
    4.0
    Intern
    Dec 2019
    interns life
    The good thingscan learn lots of skill and knowledge there. colleagues are nice too.
    The challengesyou have to be alert enough as many things are still doing manually.
    3.0
    Supervisor
    Nov 2019
    3 to 4 years in the role, current employee
    Cutting cost
    The good things- Allowance - Entertainment room - Flexible working hours
    The challenges- No proper process documentation. You may be the 1st person who initiate the process. - Training period is shorten from 1 month to 2 weeks which caused lower service quality. - Management has no proper planning.
    1 person found this helpful
    3.0
    IT analyst
    Sep 2019
    Too much to be true
    The good thingsThe working environment is fair
    The challengesJust fine, easy to adapt
    4.0
    Helpdesk support
    Aug 2019
    Less than 1 year in the role, current employee
    Good Call Center
    The good thingsExperienced a new environment with multi-racial people from all over the world.
    The challengesNo proper training for the process flow .
    1.0
    Field service engineer
    Aug 2019
    Less than 1 year in the role, former employee
    Now they are Firing People... Funniest place to be.. Lucky for me
    The good thingsNone. Worst company to be in. 10 years and still no improvement
    The challengesNo career challenges. No positive challenges. Honestly try challenge yourself to find a new job if you had enough.
    1 person found this helpful
    4.0
    Field Support Engineer
    Jun 2019
    3 to 4 years in the role, current employee
    4 years in banking and retails support. Retail company such as uniqlo, H&M, 7eleven and Shell.
    The good thingsExperience and working environment
    The challengesLow basic salary and contractual status
    5.0
    GDC
    May 2019
    5 to 6 years in the role, current employee
    Great company for you to expose to different working styles with team mate from different region around the world
    The good thingsInternational exposure. Great support from immediate superior. Employee benefits is good. Promotion opportunity is always open, as long as you will to ask and commit. Entertainment room in office.
    The challengesLots of organizational changes. Company direction is not align within global, regional, and local. ITIL based process, but only the frame work is ITIL. New leadership is ambitious, but do not know how to lead and plan.
    3 people found this helpful
    2.0
    Field service engineer
    Apr 2019
    Worst Ever
    The good thingsAs long you willing you can stay
    The challengesNeed always follow and management is always right
    5.0
    IT helpdesk
    Mar 2019
    Less than 1 year in the role, current employee
    Probably the best call center ever
    The good thingsFree cold/warm mineral water that you don't have to queue up to have. Free warm milo, coffee, chocolate, etc. They the nescafe maker that have a few options of drinks to choose from. Flexible time, great colleagues, bosses are amazing as they should be. Most fun and relax environment.
    The challengesGetting to know the system and doing the troubleshoot if this is your first time, then this could be challenging! But it was my first time too and I had fun playing around with the systems! It may take more time to learn if you are not passionate with what you're doing. However in my case, it's pretty much easy as I really love my job and planning to build my career here.
    2 people found this helpful
    3.0
    Level 1 IT Helpdesk
    Oct 2018
    1 to 2 years in the role, former employee
    chill company but intense at times.
    The good thingsI get to work with one of the worlds biggest ATM and POS distributors. Interesting at least. Great place to makes friends and make enemies. The most relaxing job you ll ever experience.
    The challengesSo many things that needed to improve there. Need better supervisors, better knowledge flow, better working condition and working hours. Sometimes too relax and sometime things goes out of control and intense.
    4.0
    Field service engineer
    Aug 2018
    Less than 1 year in the role, former employee
    Best experience. Will know how an ATM works
    The good thingsLearned about how an ATM works. It is very much interested in knowing.Developing new ideas. Main interesting part is installation of new machine.
    The challengesGreat challenge to identify the issue and rectify them.
    4.0
    service
    May 2018
    10 years
    The good thingsgot many exprience how the atm machine works.
    The challengesto repair and to found the faulty part.
    1.0
    NA
    May 2018
    1 to 2 years in the role, current employee
    No Improvement and salary not as per market rate
    The good thingsHaving fun team members nor the management is not productive in handling issue happened within the company. It seems higher management dint have any right to make a decision.
    The challengesNo support from management
    4.0
    Service Account Manager
    Apr 2018
    5 to 6 years in the role, former employee
    The Management is very supportive of staff ideas and suggestions. emphasis flexible schedule and working hour. The company offers good benefits, and also provide additional training to continue learning new skills. Blessed with great team member and bosse
    The good thingsThe management offer flexibility working hour; and the option to work from home which convenient and able to catch some urgent matter pertaining to family. The management also continuously improve their HR processes especially on staff benefit and facilities. Consistently,enhanced the communication skill within team and bosses to ensure hiccup being resolved and attended promptly.
    The challengesTo reduce the ADHOC task especially close to weekend or long holiday that impacted on family relationship. Therefore, the management should restructure the work chart and find the root cause of the issue. Would suggest as management should identify the objectives, give priority based on list and also have the contingency plan.
    4.0
    Software consultant
    Mar 2018
    1 to 2 years in the role, current employee
    Flexible time of working
    The good thingsWorking time in this position is flexible, as long as the project are finish within the timeline. Manager and senior are good in guiding people and helpful, I can ask for help when I facing a issue. They willing to help if they are free.
    The challengesThe Challenge part woking for this company is to deal with client during a project. Some client are picky over the requirement. However this is also a good chance to train on communication skills and debate skills
    4.0
    Technical & helpdesk support - 2nd Level
    Mar 2018
    New experience learned everyday
    The good thingsEnvironment working with other colleague fun and talkative. Even the situation have ups and down but they always a colleague to encourage to keep going and assist you to never give up on the task given.
    The challengesMany things to learn since everyday always new knowledge/experience can be learn. Senior/Supervisor colleague will lend their hand to assist you if not sure what can be done for the task given. Many opportunities can be achieve while working here.
    4.0
    Field service engineer
    Feb 2018
    3 to 4 years in the role, current employee
    Servicing the cash machine and retails product.
    The good thingsExperiences
    The challengesManaging the customers expectation and due date.
    1 person found this helpful
    3.0
    Incident Control Center
    Feb 2018
    Less than 1 year in the role, current employee
    Working time is more than average human can take
    The good thingsGood salary and can claim basically not more than RM200
    The challengesDifferentiate 2 project and findings correct resolver.
    4.0
    Field service technician
    Jan 2018
    Troubleshooting knowledge in hardware and software. Can do multitask job.
    The good thingsLearn lot a new thing and train yourself to be independant person. Make you more creative and satisfied with your task if you solved a problem.
    The challengesSolved a problem that you never face.
    5.0
    Service Quality Manager
    Nov 2017
    3 to 4 years in the role, current employee
    Learning
    The good thingsThe company is expending since we start taking over global project
    The challengesBetter Benefits and perks
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