Express Rail Link
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    Express Rail Link
    (30 reviews)
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    Company Reviews

    Working at Express Rail Link

    3.930 ratings in total
    5
    13
    4
    9
    3
    3
    2
    2
    1
    3
    87%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(30 ratings)
    Career development
    3.0(30 ratings)
    Benefits & perks
    3.4(30 ratings)
    Management
    3.2(30 ratings)
    Working environment
    3.9(30 ratings)
    Ratings for Express Rail Link are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    most recent
    2.0
    Exec
    Jul 2023
    Less than 1 year in the role, former employee
    The good and the bad
    The good thingsERL staff are generally nice, helpful and friendly. Located at a good location.
    The challengesDuring my tenure, I faced difficulties working with a manager who preferred a highly involved approach (If you get what I mean). I would advise future candidates to consider conducting comprehensive interviews to gain insights into the management style and organisational competence of potential managers, as well as to exercise caution when joining teams with a history of high employee turnover.
    1 person found this helpful
    1.0
    Marketing
    Jun 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Not a good place to work.
    The good thingsColleagues are kind and helpful.
    The challenges1. Management has outgrown its relevance. 2. Bad behaviour is tolerated by HOD. 3. Rude and sarcastic supervisor. 4. New ideas are shot down because old staff are so insecure.
    3 people found this helpful
    4.0
    Ticketing officer
    Nov 2022
    7 to 8 years in the role, current employee
    I enjoy treating people as I want to be treated.
    The good thingsBeing able to communicate with people around the world.
    The challengesDealing with angry customers when no solution to the customer’s problem.
    5.0
    Trainee
    Oct 2022
    Less than 1 year in the role, former employee
    Great place to work, lot benefits
    The good thingsEnjoy the benefits, great environment
    The challengesNone more independent learn by urself
    5.0
    Account executive
    Jul 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    Like holiday from stressful years
    The good thingsWork culture and life balance. No stress working here. Friendly colleagues, strategic location, located inside KL Sentral Station. Comfortable working environment.
    The challengesChallenge during covid19, revenue drop to zero because train have to stop operation instructed by government.
    1.0
    Senior Executive
    Sep 2021
    Kuala LumpurLess than 1 year in the role, current employee
    A Very Terrible Experience All Around
    The good thingsNear transportation hub and food are everywhere. But that's about it.
    The challengesNo work life balance. They expect you available all the time, even during your leave/public holiday. They expect you to do everything as your position title will be as general as can be. They also don't have a proper documentation on every system and expect you to be expert of the systems by your own. No career development either.
    2 people found this helpful
    5.0
    Ticketing officer
    May 2021
    Very good for who like the operation work
    The good thingsenvironment like family.
    The challengesSometime if you do the shortage because of your mistake, you need to pay with you own.
    5.0
    Ticketing Officer
    Nov 2020
    Almost a stress free job
    The good thingsWork life balance. Nice work environment
    The challengesExplain everything almost every minute every day. Working fast & multitask
    5.0
    Information technology
    Jun 2020
    Less than 1 year in the role, former employee
    Good place to settle in for retirements
    The good thingsMost of the colleagues are friendly and hardworking. Task are completed smoothly as they gladly gives cooperations.
    The challengesBeing introverted is somehow not good in this company. Everyone is friendly, and some personal spaces are not considered.
    4.0
    Intern
    Jan 2020
    Less than 1 year in the role, former employee
    Variations experienced
    The good thingsLearning on Multitasking
    The challengesLittle work life balance
    5.0
    Executive
    Nov 2019
    Platform to learn
    The good thingsBest platform to learn and nice environment working place . Appreciate loyal staff and provide training to groom new talent . Ok for someone who looking for experiences
    The challengesSmall company - Small opportunity. Little to no career growth . Best to learn but not to grow . For ambitious person ,maybe will get bored 4 years after
    1 person found this helpful
    5.0
    Finance and Revenue Management
    Oct 2019
    Less than 1 year in the role, former employee
    Career Development
    The good thingsMy superior teach me everything Give best explaination
    The challengesYou will do everything
    5.0
    Customer service executive
    Aug 2019
    Dealing with passengers
    The good thingsHaving a lot of benefits
    The challengesHandle customer problems
    3.0
    Internship trainee
    Mar 2019
    Less than 1 year in the role, former employee
    Good experience
    The good things-Good Environment -Free ride of train service -good exposure
    The challengessome of the intern trainee did not have proper work station for them to perform their task.
    5.0
    Temporary staff
    Feb 2019
    Less than 1 year in the role, former employee
    Great basic experience but doesn't provide good career advancement
    The good thingsThe working environment. The colleagues are all helpful and we practice open communication however this excludes top management where most subordinates are afraid of them. There's a distinct position barrier.
    The challengesLack in career advancement since the top management has stayed put for a very long time. The executives have remained as executives for years. So if you're the type who likes to do mundane job on a daily basis and just wait for the salary then this company is for you.
    4.0
    Ticketing officer
    Jan 2019
    1 to 2 years in the role, current employee
    Good environment
    The good thingsSuperior that can easily to deal on
    The challengesFacing train disruptions and passenger complaints.
    4.0
    IT support (Trainee)
    Oct 2018
    Less than 1 year in the role, former employee
    Great Colleagues
    The good thingsGreat colleagues from operation to top management. Many activities held such as monthly town hall. Most of all, FREE TRAIN RIDE!
    The challengesMany ad hoc and and need to meet at a short deadline.
    4.0
    Human resource
    Aug 2018
    Less than 1 year in the role, former employee
    A good place to gain experience during internship.
    The good thingsThe staff are friendly & helpful. They always guide & help me when I have difficulties in my work. The environment is okay for me, not so stressful.
    The challengesYou have to achieve their expectations by following their fast progress.
    5.0
    Reconciliation and compliance executive
    May 2018
    1 to 2 years in the role, former employee
    Pleasent and comfortable
    The good thingsGood colleagues and positive environmenr feel like every oke is part of the family
    The challengesMeeting last minute ad hoc meeting and deadlines
    5.0
    Internship trainee
    Oct 2017
    Less than 1 year in the role, former employee
    Surprising
    The good thingsGood communication between staff.
    The challengesNothing, everything satisfies my need
    3.0
    Ticketing Officer
    Sep 2017
    7 to 8 years in the role, former employee
    Good for start but not for the future.
    The good thingsOT available everyday and got company trip every year.
    The challengesPoor communication to operation staff and strick SOP.
    4.0
    Ticketing staff
    Jun 2017
    good
    The good thingsSalary,working coulture
    The challengesWorking time
    5.0
    FInance and revenue trainee
    Apr 2017
    Less than 1 year in the role, current employee
    well organized company!
    The good things1)Friendly staffs 2)Convenience working place 3)Free train ride (kliaekspress & kliatransit) 4)Free snacks and drink 5)Easy access to public transport,
    The challenges1)Sometimes work under pressure. 2)Unsystematic office plan and place
    4.0
    Junior secretary
    Mar 2017
    1 to 2 years in the role, former employee
    Secretarial duties at the Project Management
    The good thingsGreat environment
    The challengesTo improve the benefits
    2.0
    Call centre assistant
    Jan 2017
    1 to 2 years in the role, former employee
    high work demand
    The good thingsthe staff is good
    The challengesToo many requirement and less supervision and minima salary
    4.0
    Customer service
    Dec 2016
    Gain many experience
    The good thingsGood working environment
    The challengesvery less supervise especially for internship student
    5.0
    IT executive
    Jul 2015
    Less than 1 year in the role, current employee
    The Convenience Center of KL
    The good thingsThe enviroment and colleagues are really great. The workplace locate at the very srategic place with all the public transport and ultilites. You can actually save a lot.
    The challengesTo meet the requirement of the end user who does not entirely sure what they want and maintaining their obsolete system with very few handover guideline.
    1.0
    Executive
    Jul 2015
    Wangsa Maju Kuala Lumpur3 to 4 years in the role, former employee
    Working environment
    The good thingsThe good thing in here is that you are really growth. Growth in term of interpersonal skill as well as documentation (word / excel) and presentation skill
    The challengesChallenge to prioritize your work as there's too many work load but limited resources
    4.0
    Assistant Vice President, Training
    Jun 2015
    3 to 4 years in the role, former employee
    Compensation Structure
    The good thingsVery structured management and good place to learn about company culture. Members of the organisation are very skilled and does not practice any form of discrimination. Career prospects are good and those who perform are usually rewarded. Employee turnover is below the national average. Overall the company is a good place to start a career.
    The challengesI could have initiated more training activities. A lot of learning opportunities could be derived through educational tours and visits to neighboring countries. There are also room for improvement in the CSR aspect of the company
    3.0
    Sales Promoter
    Jun 2015
    1 to 2 years in the role, former employee
    Your energy is squeezed like a new fabric is washed, wrung it dry and then repeated the same process again and over again
    The good thingsI love their way on choosing workers by using Mathematics and Englis examinations. Sometimes, I got extra allowance ... sometimes I got less allowance. I got medical card. KLIA environment was very condusive. Got a suit and shirts. Nice ! Experienced to visit Petronas Twin Tower's Bridge.
    The challengesTo sales tickets which not achievable and how to know if increase of the sales from your promotion effort or from other marketing strategy ? It's difficult to count your work only using sales achievements. What if we have tried 1000% but still not achieving monthly target ? I don't even know if the target is real or a created figure ?
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