A total new experience as a Customer Service!The good thingsBeing a customer experience in this company and some more in a new dept really groom me to become more than just a normal and boring customer service officer. I am able to always push myself to the limit, multitask, being a fast-learner, teamwork, and learn to take responsibility for my actions.
The environment is very nice, supporting colleagues (Friends) free foods, drinks, snacks, and even Vitamins! We can exercise on our lunch break or afterword (Ping-pong, Skipping rope). A laptop, monitor, and other necessities will be provided if it is needed for your role.
Work-From-Home is possible under certain circumstances. Team-meeting to discuss the new approach in marketing and to distribute task/identify challenges which are good to keep us on track. KPI meeting one-to-one with the Manager to keep track of our performance and our capabilities.
The challengesThe workload is quite heavy but manageable. Having a 'fast-in-everything' boss can make you stress at some points. You don't have a replacement if you need emergency leave/MC, so it turns out the workload will be added when you come to work the next day.
There is no Medical Card which means you need to pay your own expenses for your trip to the clinic. If you want to take leave you need to apply a week before manually, using a form. Salary will be credited on the last day of the month (but if its fall on weekends/PH) you will get the salary on the next working day which is weird. Generally, all the management stuffs still follow the manual (old) ways. Oh, there is increment if you ended your probation with flying colors. Salary-wise, it can be more if they consider the number of tasks and your workload day-by-day. Maybe they revised it by year?
Some staff and bosses can be quite harsh, so brace yourselves!