Operation ManagerThe good thingsThe environment allows me to understand the smart card industry better, improves my management skills in terms of job assignment and delegations, setting KPIs and company objectives to achieve greater heights. The working environment also provided the opportunity for me to groom my people, mentor and guide them on achieving better performance in their career.
The challengesThe nature of the business requires me to fire fight the daily challenges such as continuous ad-hoc or last minute requests from the customers, meetings, supporting the auditors on the company process etc. In addition, managing the production is quite a challenge by itself. This covers monitoring the production staff tardiness and disciplines, as well as staff compliance to production SOPs.