Golden Scoop
    (28 reviews)

    Company Reviews

    Working at Golden Scoop

    4.328 ratings in total
    5
    12
    4
    11
    3
    5
    2
    0
    1
    0
    89%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(28 ratings)
    Career development
    3.9(28 ratings)
    Benefits & perks
    3.5(28 ratings)
    Management
    3.6(28 ratings)
    Working environment
    4.0(28 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for Golden Scoop are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    most recent
    5.0
    Executive
    Oct 2025
    Mid Valley City Kuala LumpurLess than 1 year in the role, current employee
    This place for me still positive place to work with.
    The good thingsGood workplace with thoughtful colleagues and free-flow ice cream provided by the company. Surprisingly, I also managed to get my free birthday cake voucher! 🎂
    The challengesSo far all good , many improvement
    5.0
    Executives
    Oct 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Great team work with a potential career growtjh
    The good things- personal growth - flexible working time - potential booster and quality guide
    The challenges- flow of work - role segementation - planning -
    2 people found this helpful
    4.0
    Packer
    Jul 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Good jobs, best environment
    The good thingsTeamwork, good environment
    The challengesManagement handling staff
    4.0
    Supervisor
    Dec 2020
    Selangor1 to 2 years in the role, current employee
    Good Environment at work place
    The good thingsAble to work in good and healthy environment
    The challengesThe target given to achieve is hard to get
    5.0
    Service crew
    Sep 2020
    1 to 2 years in the role, former employee
    Perfect company to gain experience as service crew
    The good thingsI am enjoyed working in this company and i learn alot.
    The challengesThe challenges is during public holiday because so many customer but you can still manage.
    4.0
    Assistant outlet manager
    May 2020
    Good working environment for learning
    The good thingsThey give promotion opportunities to young people even they don't have higher education certificates
    The challengesI believe every company has work pressure
    5.0
    Food & beverage executive
    May 2020
    3 to 4 years in the role, current employee
    Im happy working here because of the environment except the salary
    The good thingsas a partimer i can work base on my freetime
    The challengesyou need to converse more in english and keep 100 patient to rude customer
    5.0
    Assistant outlet manager
    Jan 2020
    Less than 1 year in the role, current employee
    good for me for gain more knowledge about operation
    The good thingsyes because i can know and learn how manage staff and customer. Then, i always have ambition for open my own store . So i need gain more knowledge about sales , how to manage the store , money, and quality of product. Because its so important to our company for more improve in quality and its good for me for know a lot of how to manage people , requirement, money .
    The challengeschallanges at work is how to manage sales and always thinks how to achieve a target , give a good service and good quality for serve ice cream to the customer . Always humble and friendly to the customer . Need to always be professional to handle guest if anything complain . be brave and always in good mood for be good to talk with guest . passion and always positive in work . because customers is always right 😇
    5.0
    Assistant manager
    Sep 2019
    1 to 2 years in the role, current employee
    Process & Internal Audit Compliance
    The good thingsHappy environment and working with good leaders. Company has a very good vision and always think about future. Thus, this will be a good place for me to ensure my career are in a right path.
    The challengesSometimes the pace is too fast.
    4.0
    Supervisor
    Jun 2019
    7 to 8 years in the role, current employee
    good experience for spm level
    The good thingsNice working environtment , supportive and provide training for staff, allowance , epf and socso . pay overtime .
    The challengessalary didnt meet my expectation . i worked at Baskin Robbins almost 7 years and its very hard to increase the salary . and its hard to get bonus every years .
    5.0
    Outlet manager
    Jun 2019
    3 to 4 years in the role, current employee
    Good place for career
    The good thingsFlexible working hours Nice working environment (the people) Career advancement very fast Incentives offers Leave Near from home to workplace Allowances
    The challengesAdapt to new SOP Need to be fast learner People skills Staffing
    1 person found this helpful
    4.0
    Operations
    May 2019
    5 to 6 years in the role, current employee
    A lot of self development training
    The good thingsCompany really assist employee in self developing
    The challengesLast minute decision
    4.0
    Guest service crew
    Mar 2019
    Less than 1 year in the role, former employee
    Good experience
    The good thingsTeam work among crew member
    The challengesThe space at the outlet limited so it is difficult to move around
    4.0
    SACC Mall and Aeon Bandar Baru Klang
    Feb 2019
    team work is the key!
    The good thingswhat i enjoy is the annual leave benefit, can get staff meal, make a great team work. face a many challenge like handling the customer. and the flexible working time. also, learn how to tolerate with customer, how to handle staff attitude and so many thing.
    The challengesface a lot of attitude customer. doing a tough job. do a lot of work due to no staff. working untill late shift. and the best challenge are present ourself to the promotion like 31st promotion.
    5.0
    Assistant outlet manager
    Jul 2018
    Manage outlet and teamwork
    The good thingsTeamwork very easy to communicate and love to serve customers
    The challengesStable the satisfaction customer. But i do the best
    1 person found this helpful
    3.0
    Bartender
    Jul 2018
    Less than 1 year in the role, former employee
    Good environment
    The good thingsLearned the process of making and design ice cream
    The challengesNeed to have good physical fitness, strong ability to keep out the cold
    4.0
    Promoter
    Jun 2018
    Less than 1 year in the role, former employee
    enjoy to be promoter to icecream company.
    The good thingsgood experiences for beginner, good guider. wonderful product.
    The challengeslimited of worker
    5.0
    full time
    May 2018
    Less than 1 year in the role, former employee
    good experience
    The good thingsa good and fun management. the employees are fun to work with and they are all very friendly!
    The challengesnothing to be stressed about the company. they are all okay.
    1 person found this helpful
    5.0
    Assistant outlet manager
    Mar 2018
    Less than 1 year in the role, current employee
    Enjoy and Fun
    The good things- all team work - management great - on time salary
    The challenges- shift
    3.0
    Assistant outlet manager
    Mar 2018
    3 to 4 years in the role, current employee
    Nice jobscoop but no time for family
    The good thingsSimple paperwork, no hard job scoop
    The challengesNo time for myself & family, off day but still working on hp, staff attitude
    5.0
    Store supervisor
    Feb 2018
    1 to 2 years in the role, former employee
    great experience
    The good thingswork with positive vibes. the bosses were okay. we always get a compliment.
    The challengesenjoy. great. i had a best experience by worked here
    4.0
    Assistant outlet manager
    Feb 2018
    Less than 1 year in the role, former employee
    \" We make people Happy\"
    The good thingsHave a great job ever
    The challengesWork and work for F&B life
    4.0
    Supervisor
    Nov 2017
    3 to 4 years in the role, current employee
    As a outlet supervisor, my duties is decoration ice-cream cake, inventory audit, manage duty staff and petty cash safety.
    The good thingsIncreasement salary depand on your working perfomance.
    The challengesDuring long que of customer, we must know how to manage outlet and handle staff to serve customer faster and make sure no customer complain.
    2 people found this helpful
    5.0
    Outlet manager
    Sep 2017
    7 to 8 years in the role, current employee
    learning how to do new paper work
    The good thingscommunicate with customer
    The challengesget complain from customer
    3.0
    assistant manager
    Apr 2017
    Less than 1 year in the role, current employee
    great new experience in fnb line where the food service here is dessert and u should advise ur custmer and suggestion is the most important thing so tht the cstmer shoud need to wait and choose all 31 ice cream.
    The good thingsis a great opportunity here in BR whereby u need to have a good custmr service, know how to present the food, knw what cstmr needs, follow the sop. the benefit is great. totally but when the benefit is great we need to give the compny back with good sales by doing sales. either up sell or cross selling.
    The challengescustmer tht dont knw what to order and sometimes confuse. the challge as a mangr is u need to learn and handle ur staff attitude behavior, cstmr complain knows how to answer with knwledge so tht the custmr understand why this and that.
    4.0
    Human resource executive
    Jan 2017
    1 to 2 years in the role, current employee
    Love the modern environment, openess and kind employer
    The good thingsThe positivity of the click in here, some engagement activity and training
    The challengesMust be someone who is customer focus and able to work fast
    1 person found this helpful
    3.0
    Assistant Outlet Manager
    Jul 2015
    1 to 2 years in the role, former employee
    Assistant Outlet Manager
    The good thingsCan improve your communication & Management skills.
    The challengesChallenges to handle customer and staff management in the outlet.
    3.0
    Assistant outlet manager
    Jul 2015
    1 to 2 years in the role, former employee
    Enjoying Cake Ice Creams
    The good thingsThe staffs are allowed to taste all types of ice-creams that they are providing to feel the experience and to enhance the product knowledge so they are able to explain themselves to the customers on the quality and taste of all the ice creams in specific. Under the Baskin Robbins brand, 31% discount is being offered on all ice creams (with specific minimum purchase) on every 31st day of a month .
    The challengesDue to the nature of the business is to sell ice creams, the storage of those ice creams is expensive where all outlets must have so-called big freezer to store all the ice-creams or otherwise the quality and taste shall not last longer. Before 2010, all the staffs are being offered to only have the ice cream as the staff meal rather than offering proper meal plans.
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