very good working experienceThe good thingsI work with SAP management team while i am belong to service and operation team. Service and operation mgmt still required a lot to improve, their mgmt skill very low and required a lot to improve while DM team is really good team. Most of them have 10years working experience and back up and support you all the time. They never blame you for your mistake and always encourage you to do better. You are very lucky if you are selected to be under them. Good luck!
The challengesAs a pioneer of my team I will need to work closely with DM team on ticket arrangement for L1 and L2 and ticket assignment. Since it is new team it was an adventure to figure out and present to them. Since it is two different management I hope my current team should improve their knowledge and always work with their staff on task assignment.