Great learning experienceThe good things-A great company to learn the basics of customer service and communication skills.
-Hard work will be rewarded and salary will be increased accordingly.
-Management are supportive and is always willing to listen to feedback and criticism (both from staffs and customers).
-Mistakes will be pointed out for you to improve.
-Company SOPs are clearly written and easy to follow.
The challenges-Takes some time to get used to working (company culture and practices), especially during peak hours.
-Teammates/co-workers may not communicate well, but that's a rare occurrence.
-Campaigns/events are not always well communicated, or sent out in a timely manner for preparation.
-You have to always be on your feet and be ready for any sudden change in plans/events.