InterContinental Kuala Lumpur Hotel
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    InterContinental Kuala Lumpur Hotel
    (24 reviews)
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    Company Reviews

    Working at InterContinental Kuala Lumpur Hotel

    4.324 ratings in total
    5
    10
    4
    12
    3
    1
    2
    1
    1
    0
    92%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(24 ratings)
    Career development
    3.7(24 ratings)
    Benefits & perks
    3.7(24 ratings)
    Management
    3.5(24 ratings)
    Working environment
    3.9(24 ratings)
    Ratings for InterContinental Kuala Lumpur Hotel are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 24 reviews sorted by most recent
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    most recent
    5.0
    COMMIS
    Jul 2023
    IHG BEST PLACE TO WORK WITH
    The good thingsTEAM MEMBER ALWAYS SUPPORTIVE AND GREAT LEADER.BONUS ON FESTIVE
    The challengesNOTHING MUCH.I LEFT BECAUSE I GET BETTER OPPERTUNITY
    5.0
    Technician
    Apr 2023
    3 to 4 years in the role, former employee
    Excellent and great at this hotel
    The good thingsThe best teamwork between colleague
    The challengesManagement is a little bit dissapointed
    4.0
    Assistant manager
    Aug 2020
    1 to 2 years in the role, current employee
    Good place to start if u have the interest in hotel & tourism
    The good thingsBeing respect by staff, team work , learn lots of hotels of the brand of IHG,
    The challengesVery compatative team members , fast thinking in handling issue or conplaints from the guest in the hotel as most of the guest are the members of the IHG ambassadors program.
    5.0
    Duty manager
    Jun 2020
    Less than 1 year in the role, current employee
    Handling Front Office Matters
    The good thingsAn IHG brand is International chain
    The challengesShorterm due to pandemic Covid19
    2.0
    Coordinator
    Feb 2020
    1 to 2 years in the role, former employee
    Stressful and Poor Working Environment
    The good thingsMeal provided. High staff discount
    The challengesBad management. Save cost by switching off aircon in office, feel very stuffy and hard to focus on work. Late bonus. Alot of Politics. Alot of last minute changes. Micro manage leader. Poor Excom members.
    1 person found this helpful
    5.0
    Waiter
    Aug 2019
    1 to 2 years in the role, current employee
    good experience
    The good thingsmanagement good and friendly collegues
    The challengessatisfy guest and make guest happy
    4.0
    Commis
    Apr 2019
    Less than 1 year in the role, current employee
    Improve salary better
    The good thingschallenging cuisine for me to explore yet still need some improve to the method on how they teaching,
    The challengesCantonese and mandarin speaking must needed to stay in chinese restaurant kitchen, item name and all kind of method doing in kitchen have to be better than average. Customer order had many kind adjustment that have to memories all of it as soon as possible
    4.0
    N/A
    Apr 2019
    Less than 1 year in the role, current employee
    Overall just okay
    The good thingscolleagues and environment is the best ever because its what you expect from hospitality industry but the management is a bit sucks.
    The challengesManagement and difficult to communicate within the team members
    5.0
    Banquet Waiter
    Feb 2019
    1 to 2 years in the role, current employee
    Productive place to work with.
    The good thingsThe management prepared good facilities such as room to grow plus good training.
    The challengesLack of good working culture implimented.
    4.0
    Front office assistant
    Dec 2018
    1 to 2 years in the role, current employee
    Working Smart
    The good thingsUnderstanding and supportive managers.
    The challengesWorking double shifts and short of staffs..
    5.0
    Instant Service Supervisor
    Mar 2018
    3 to 4 years in the role, current employee
    great
    The good thingsLearn a new things and also improving my communication skills.
    The challengesNeed to be tolerate with others
    4.0
    General cashier finance
    Dec 2017
    3 to 4 years in the role, current employee
    Learn from my mistakes
    The good thingsA good boss and colleagues, not selfish, all the knowledge will teach , teamwork, friendly.
    The challengesNot because the company is not good, I want to go to other companies to take different experiences
    4.0
    Graphic designer
    Nov 2017
    Very Good experience and exposure
    The good thingsMore new things and need to efficiency always. While be a good, and creative designer
    The challengesWorkload and dateline
    5.0
    Manager
    Nov 2017
    3 to 4 years in the role, current employee
    International chain
    The good thingsClear direction and motivating atmosphere
    The challengesIn many hotels, good talent is the challenge. Attractive salary packages to attract best talent.
    4.0
    Guest relation officer
    Apr 2017
    1 to 2 years in the role, former employee
    Fast learn and great buddies
    The good thingsEnvironmental
    The challengesOccupancy touch 100%
    5.0
    Front office manager
    Feb 2017
    5 to 6 years in the role, former employee
    Customer Orientated
    The good things- Opportunities to meet people from different level, background. - Desire to achieve the company results in terms of Guest's satisfaction, Financial status, growing people
    The challenges- Retaining employee - Recognizing employees - Consideration - \"Open Door\"
    5.0
    Graduate trainee
    Jan 2017
    Less than 1 year in the role, former employee
    Great experience
    The good thingsEverybody is very hard working, positive ,fun ,playful but strict at the same time.. makes you feel like you're part of the family, always encourage each other to move forward n perform better in job.
    The challengesThere are lot of talented people in here and changing menus is normal and the only challenge that i have to go through is to competitate myself with other talented and more experienced people in here.
    3.0
    Banquet waiter
    Dec 2016
    Less than 1 year in the role, current employee
    Not having a good communication in the team
    The good thingsGood management, they also welcoming differences in cultures. Working benefits is quite good. Human Resources team did their work pretty good in handling their staff problems and requirement.
    The challengesThey should communicate better in team and give opportunities to someone new to show themselves. They should do a rotation in schedule and be fair to everyone as we are working in a team. As a team everyone in the team should sharing information or knowledge for a better achievement.
    5.0
    Concierge Officer
    Nov 2016
    9 to 10 years in the role, current employee
    Great hotel & place for working.
    The good thingsWorking at this property there a lot of thing learn, as a hotel with 5 winning ways.
    The challengesThe challenges work in this industry are handling guest request with good feedback.
    4.0
    Waiter
    Nov 2016
    Less than 1 year in the role, former employee
    Experienced working in Hospitality/Tourism industry
    The good thingsWorking cooperatively between colleagues. Learn to handle complicated situations between customers. Learn to work efficiently and fast.
    The challengesHandle complicated complaint from the customers. Working by myself without any assistant from the seniors.
    4.0
    Reservation Supervisor
    Oct 2015
    3 to 4 years in the role, current employee
    Great Start
    The good thingsTraining that being provided, good environment to work, equipped with necessary tools. The management encourage employees to engaged with the program that organized by corporate office. Best of all employers give extra cash on festive season such as Angpow worth of MYR 200 on Chinese new year and Hari Raya.
    The challengesTo communicate with certain higher management and share our thoughts in order for smooth daily operation.
    1 person found this helpful
    4.0
    Admin Assistant
    Jul 2015
    7 to 8 years in the role, current employee
    Admin
    The good thingsThey have employee engagement and pulse survey to get employee feedback very accurately. Do action plan accordingly the survey to serve staff better benefit, from there staff would serve better to the guest.
    The challengesDifficult or challenges is my manager is new to this brand and change the system make me difficult to manage the work.
    1 person found this helpful
    4.0
    Front officer
    Jul 2015
    1 to 2 years in the role, current employee
    Front officer
    The good thingsThe colleagues that I work with
    The challengesHave to always face to fuzzy guest and they are very demanding.. But, some guest are nice too, so it's actually depends on how you can handle it, for me it was like normal, because I already get used to it.
    4.0
    Accounting & finance manager
    Jul 2015
    Less than 1 year in the role, former employee
    Customer Service Orientated
    The good thingsRecognized each employee as asset to the company. Take care of staff welfare and benefits. Provided adequate training for each level of staff in order to meet customer service orientated. Also celebrate different culture.
    The challengesCommunication barrier among leaders in the company does not escalate to junior staffs. Staff turnover and continuous training and hiring process creates more challenges to improved.
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