JW Marriott
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    JW Marriott
    (13 reviews)
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    Company Reviews

    Working at JW Marriott

    3.913 ratings in total
    5
    4
    4
    4
    3
    5
    2
    0
    1
    0
    70%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(13 ratings)
    Career development
    4.1(13 ratings)
    Benefits & perks
    3.1(13 ratings)
    Management
    3.1(13 ratings)
    Working environment
    3.9(13 ratings)
    Ratings for JW Marriott are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 13 reviews sorted by most recent
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    4.0
    Trainee
    Nov 2020
    Kuala LumpurLess than 1 year in the role, current employee
    overall is fun intern
    The good thingsgood colleague with a fun working environment
    The challengeslow salary and poor benefits compare to other company within the industry
    3.0
    JW Marriott Hotel Kuala Lumpur
    Oct 2019
    7 to 8 years in the role, current employee
    average
    The good thingsFail Epically Sounds cheesy, but it is through our failures that miracles occur. Opportunities will come knocking on your door, I promise. Succeed at Something It doesn’t have to be something grand like making a million dollars, but celebrate any type of success you have. Learn a New Language It just opens so many doors, such as meeting and being friends with people you normally wouldn’t be able to communicate with.
    The challengesDealing with Change Changes in the workplace can consist of anything from management and staff turnover to procedural changes or changes in clients. Either way, dealing with change in the workplace is another common challenge I hear. One thing that stands out for me when I hear this is the idea of challenging our assumptions. If something around us changes, are we able to challenge our assumption about what we think should be happening, or how this will affect us? This can be another really powerful tool.
    4.0
    Kitchen
    Aug 2019
    Less than 1 year in the role, former employee
    Satisfactory
    The good thingsHuman resource was very helpful, always ready to help whenever needed. Generally, the co-workers are friendly enough and always supportive. Moreover, the head chefs are experienced and always sharing new techniques with the interns.
    The challengesThe kitchen could used some extra staff, sometimes the kitchen could be understaffed causing overworking to some of the workers that lead to burnout. Also, the turnover rate was quite high among the kitchen staff, new part-timer always come and go.
    3 people found this helpful
    5.0
    bellman
    Jun 2019
    9 to 10 years in the role, current employee
    bellman
    The good thingsgood brand..good environment and good people
    The challengesmeaning and salary
    1 person found this helpful
    3.0
    Kitchen helper
    Jul 2018
    Less than 1 year in the role, former employee
    Its a good experience
    The good thingsNew techniques of cooking
    The challengesDo not have enough staff
    4 people found this helpful
    5.0
    Guest service assistant
    Dec 2017
    1 to 2 years in the role, current employee
    An great experience
    The good thingsMeet a lot of new people from every aspect of life And you gain friends Experience, memories and learning process
    The challengesDifficult guests
    1 person found this helpful
    4.0
    Engineering supervisor
    Dec 2016
    Kitchen equipments repair & service specialist.
    The good thingsPeoples & envoirement.
    The challengesManning problem.
    3.0
    Food & Beverage Captain
    Feb 2016
    1 to 2 years in the role, former employee
    Food & Beverage Captain
    The good thingsEnjoyable working colleagues. Teamwork was excellent. Met a lot of celeberities.
    The challengesBad facilities for staff. Cafeteria food were terrible and always inedible. Ridiculous Top Management. Lack of empathy on staff needs. No action on feedback.
    3 people found this helpful
    5.0
    F&B server
    Jul 2015
    Less than 1 year in the role, former employee
    Recommendation
    The good thingsLearning so much hotel management skills, and interpersonal skills.
    The challengesCannot handle too many customer enjoy their meal at one stand of time.
    3.0
    Account receivable staff
    Jul 2015
    Less than 1 year in the role, former employee
    Good Experienced for Hotel Tourism
    The good thingsGain so much knowledge in accounting knowledge, expose to the hotel account
    The challengesTo many work to be done, do not have enough time that needs the the staff to stay after working hours/ attend on the weekend
    1 person found this helpful
    5.0
    Reservation Manager
    Jul 2015
    9 to 10 years in the role, former employee
    Reservation
    The good thingsFun working and good hotel for beginners as a stepping stone.This hotel does multi tasking work and its a good experience to explore for own benefit.They provide comprehensive training and get to travel to other countries for training.
    The challengesExplore more opportunities in carrer advancement.Manage to learn time management which is crucial when working in hotel line. Working enviroment could be better .Standard operating procedure could be more enhance for a better enviroment workstyle.
    1 person found this helpful
    4.0
    Manager
    Jun 2015
    3 to 4 years in the role, current employee
    JW Marriott Kuala Lumpur - YTL Hotels & Properties
    The good thingsAs a part of the YTL Hotels group, JW Marriott in Kuala Lumpur was franchised under the Marriott International brand. Over 3000 hotels worldwide and vast experience can be gained from other properties and brands within the same area, country and or region. Associates working within the group are also able to request for transfers to other Marriott properties in other areas or even region.
    The challengesHowever the down side is the hotel is run and managed solely by YTL Hotel group of managements. Most procedures or practices are based on cost savings and have no permanent set of SOPs. Tools and equipment provided are, in my opinion, lower in efficiency such as the PMS system, Accounting system etc.
    2 people found this helpful
    3.0
    Account Manager
    Jun 2015
    1 to 2 years in the role, former employee
    Account Manager
    The good thingsGetting many people to be involved in campaign planning and executions.
    The challengesLack of resources - not adequate numbers of people to service an account
    2 people found this helpful
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