A good place to learnThe good thingsGood technical people with years of experience. Open space area for working, no cubicles, you could be sitting next to a manager any day. Good atmosphere overall in the working area. Supportive managements. If you are working in the night shift, you can play the Playstation if your DM allows you.
The challengesOn my position, if two of your colleagues did not show up and there is no replacement, it is going to be hectic. You will be chasing people all around whether the ISP or customer or the BDM. Updating tickets in the systems clearing out the SLA.