No Official SupportThe good thingsThe people are good people, everyone is willing to help, but not in an official sense. You can talk to almost anyone, all the way to the Country Manager, who on the surface seems like a very approachable and forward thinking individual.
The challengesDespite all the surface views, there is very little official support, there is nil process documentation and everyone is only looking out for themselves. I've seen people more hardy than me, leave because of the tremendous stress levels from not having the right hardware or process.