My experience as a service engineer in this company was highly frustrating due to a lack of transparent policies, minimal financial growth, disorganized communication, and an unhealthy work-life balance.The good thingsThe good things about my experience were the opportunities to develop technical skills, the chance to work with a diverse team, and occasional exposure to new challenges that helped me grow professionally.
The challengesAs a former service engineer, I’m really disappointed with my experience in this company. The sales incentive system is a big letdown—it keeps getting smaller every year even though the workload is increasing. What I earn, including salary and incentives, just doesn’t match the effort I’m putting in. Worse, there is no clear or transparent incentive policy—everything seems to depend entirely on the boss's mood and preferences, with no Key Performance Indicators (KPIs) to guide decisions.
Annual increments are minimal, providing little to no financial growth, and there is no defined career path to look forward to.
Work-life balance is almost non-existent. The boss often gives last-minute outstation assignments, expecting you to travel the next day. This is particularly challenging for those with families and makes it difficult to maintain a healthy work-life balance.
The communication in the company is a mess. The boss says one thing, the customer says another, and the internal admin tells you something totally different. There’s no proper platform to sort things out, and instead, you’re bombarded with a ton of WhatsApp groups—so disorganized, it’s stressful.
Overall, the work environment is disorganized and frustrating, making it an unsuitable place for anyone seeking stability, growth, or work-life balance.