Very good learning groundThe good thingsThe team leader in charge of us is really helpful and protective of his own team. Very independent as we were able to schedule our own timing to attend to issues and to plan on our own. Will really strengthen time management skills. Had a great time working here . Didn't had the Monday blues and was looking forward to go to work everyday.
The challengesTo get to know and understand all the applications used by the company that we were outsourced to as quickly as you can, due to the job role of supporting users. Though we can escalate application issues up, we are still the first one to face users, we have to satisfy them with efforts to help and also proper explanation.