Prometric Technology Sdn Bhd
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    Prometric Technology Sdn Bhd
    (32 reviews)
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    Company Reviews

    Working at Prometric Technology Sdn Bhd

    4.132 ratings in total
    5
    16
    4
    8
    3
    5
    2
    2
    1
    1
    91%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(32 ratings)
    Career development
    3.5(32 ratings)
    Benefits & perks
    3.8(32 ratings)
    Management
    3.5(32 ratings)
    Working environment
    4.2(32 ratings)
    Ratings for Prometric Technology Sdn Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 32 reviews sorted by most recent
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    most recent
    2.0
    Global Test Centre Support Analyst, Level 1
    Aug 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Work from home. Work from home.
    The good thingsWork from home. Work from home
    The challengesVery low paid salary.
    5.0
    Customer service representatives
    Feb 2020
    Less than 1 year in the role, current employee
    Learning is the key concept
    The good thingsGreat team and understanding team leader, great opportunities for inter departmental roles, good career advancement, great centre of knowledge base, helpful team mates and fun to communicate with, trained well to deliver information about products, timely adjusted for accomplishing organizational goal and objectives
    The challengesQuality assurance is always being monitored when responding to candidates or test administrators.
    5.0
    Global Test Center Support Analyst
    Sep 2019
    3 to 4 years in the role, former employee
    It is a US based company where in it has a very good mission and vision to deliver and develop a test for professionals
    The good thingsThe environment was good , It is good start for those candidates who are looking for an experience
    The challengesThe challenges for this company is the people who you worked with.
    4.0
    Global Candidate Services
    Sep 2019
    1 to 2 years in the role
    It is a good learning experience
    The good thingsThe working environment and public transportation facility.
    The challengesPerhaps the long hour shifts but I enjoy the holidays too :)
    1.0
    Customer Service Representative
    Aug 2019
    1 to 2 years in the role, current employee
    Management does not help much
    The good thingsThe friendly agents
    The challengesAlot of people like managers and supervisor that you can't fully trust.
    4.0
    Senior Network Engineer
    Jun 2018
    1 to 2 years in the role, current employee
    Friendly environment to work.
    The good thingsflexible working hours, work/life balance.
    The challengesless career opportunity..
    5.0
    Billing officer
    Mar 2018
    1 to 2 years in the role, former employee
    Great Company with Great Team
    The good thingsGreat leaders and team members, good pay, multinational thus allowing proper allocation of annual leaves
    The challengesWorking hours not flexible
    1 person found this helpful
    3.0
    Customer service
    Jan 2018
    3 to 4 years in the role, former employee
    Great for salary. Not so for everything else
    The good thingsA great experience of working. With the diverse people to meet and what not to do in a MNC. Friendly faces everywhere. Great money that's for sure.
    The challengesA strict regime like schedule. No improvement even if there's demand for it. No liaises between upper and lower management. Minutes are counted against your KPI.
    5.0
    Quality Assurance.
    Jan 2018
    5 to 6 years in the role, former employee
    Great Management
    The good thingsI loved the team work and the amazing management. A fun environment and great colleagues.
    The challengesNone
    5.0
    Candidate Care Specialist
    Dec 2017
    3 to 4 years in the role
    Good to work to gain experience
    The good thingsStaff engagement Recognition Welfare Skill Development
    The challengesStressfull
    5.0
    Global Helpdesk Level 2
    Dec 2017
    5 to 6 years in the role, current employee
    Working here is like working in wonderland
    The good thingsBest ever bosses and work colleague
    The challengesLow yearly increment and bonus. Work pressure overloaded
    2 people found this helpful
    5.0
    Backend processing and customer service representative
    Dec 2017
    I have the learned and develop my knowledge in the BPO industry in many aspect from handling project and operations and work force management. Great environment to work in.
    The good thingsCareer growth Great team and environment to work Great leader managing the projects Building conversation with client from all around the world and learning their ascent. Many job scope available for all type BPO experience agents.
    The challengesManaging time is the key to success.
    5.0
    Senior customer service executive
    Oct 2017
    5 to 6 years in the role, former employee
    Excellent working
    The good things. Training sessions. Phone calls. Fun working environment . Colleagues cooperation. Food.
    The challengesAmerican accent. But soon or later u will learn and excel to next level.
    5.0
    Candidate Care
    Sep 2017
    Its an amazing experience
    The good thingsDevelopment
    The challengesTiming
    1 person found this helpful
    3.0
    Support
    Jun 2017
    1 to 2 years in the role, former employee
    Good employee benefits, some position requires to work on shift, US based company and the amount of workload is terrible
    The good thingsOpen communication and good bonding between staff
    The challengesWorkload
    1 person found this helpful
    5.0
    Customer service executive
    May 2017
    Less than 1 year in the role, former employee
    Great culture and welcoming family
    The good thingsA mixture of different culture and you will be able to learn more from different people.
    The challengesNone
    1 person found this helpful
    4.0
    Security Auditor
    May 2017
    1 to 2 years in the role, former employee
    Decent place to get started upon graduation
    The good thingsAt first, the company was very liberal and allowed me the opportunity to learn and explore.
    The challengesLearning to abide by rules that aren't enforced too often, ergo Self-Discipline.
    5.0
    CSR
    May 2017
    1 to 2 years in the role, current employee
    Awesome.
    The good thingsPrometric is my family. Very friendly environment and people. Prometric will always ensure the best for you.
    The challengesGood enough already.
    5.0
    Global Quality Assurance Manager
    Apr 2017
    7 to 8 years in the role, current employee
    Good working environment
    The good thingsTakes a lot of pride in people's well being
    The challengesSalary increments may not be that great
    5.0
    Global Registration & Scheduling Team Lead
    Apr 2017
    5 to 6 years in the role, current employee
    Great place for development.
    The good thingsThe internal training and the family feel within the organization.
    The challengesSalary isnt market standard.
    5.0
    Global Candidate Care Senior Specialist
    Mar 2017
    5 to 6 years in the role, former employee
    This is a very good company
    The good thingsThe environment is good. There are no differences between junior and senior staff. They will help you in anyways
    The challengesLimited Parking
    4.0
    Registration And Scheduling Customer Care Associate
    Dec 2016
    1 to 2 years in the role, former employee
    Balanced
    The good thingsGreat friends and enviroment
    The challengesFull night shift
    1 person found this helpful
    4.0
    billing analyst
    Nov 2016
    7 point out of 10
    The good thingswork life balance, friendly environment, transparent information
    The challengesbonus and increment not as expected
    5.0
    Customer service
    Nov 2016
    Relaxed place to work
    The good thingsEqual opportunities
    The challengesHigh demands at times, but it's all good
    2 people found this helpful
    3.0
    Global Test Center Support
    Nov 2016
    3 to 4 years in the role, current employee
    Time with Prometric
    The good thingsI like the leadership in Prometric.
    The challengesNew challenges or project assignments.
    2.0
    System Analyst
    Mar 2016
    3 to 4 years in the role, current employee
    Good for money, below average management team and not systematic work flow.
    The good thingsAs System Analyst, the job is challenging, but it's fun. I have the opportunities to play around with all IT related stuff from end to end. From Networking, Database, Engineering, telecommunication, Web technologies, programming and more. Facilities is great, vending machine, TV at social area, Foosball, console (Xbox and PS) and TV
    The challengesThe Job Description (JD) is not as what it is. This is good if you are a workaholic and love to work 16 hours a day.The challenging part is management is somehow not know your weakness and strength and how to utilize it. Reward given is not really because you doing the good job. Most of your daily job is not in your monthly metric, and your yearly KPI. So, there is a room for lazy people to look good in the metric, but in reality they just come to work to watch YouTube, Facebook, and browsing. Transparency is more like need to know basis. No training for new hire. All more to on-job training. If you join just for the money, this company suite you right. Workflow - if you give the Idea, you will have to lead it instead of the management or leaders. Career development - none, if there is an opening, you only know if from Jobstreet first of your friend from outside the company. Yearly increment - maybe Bonus - Yes, based on your yearly KPI (your daily work is only 50% of the KPI. Another 50% is from project and other stuff that not related to your job title) Parking is expensive. Cheapest you can get is RM10 and you have to walk 10 -15 minutes from parking to office. Food, not many choices. Good Luck
    4 people found this helpful
    4.0
    Candidate Care Specialist
    Jul 2015
    1 to 2 years in the role, former employee
    Candidate Care Specialist
    The good thingsYou will have fun working as long as you are a workaholic and never refuse to accept any form of Challenge. There will always be different types of ad-hoc work which you can involve yourself in and improve your knowledge on operation management. If you are pro-actively suggesting ways to make it easier, the management is always ready to hear your suggestion for consideration.
    The challengesNothing is really challenging, as long as you have strong determination to complete the task in hand within shorter period of time. If you do come across any form of challenge, there are people who are always prepared to guide you. After few months on working there, you'll get to know who is the best person to ask for each doubt which you are looking for clarification.
    1 person found this helpful
    4.0
    IT helpdesk analyst
    Jul 2015
    3 to 4 years in the role, current employee
    Helpdesk Level 1
    The good thingsThe people herebus nice and the Bose's also very friendly.
    The challengesAwarded for Best agent for numerous tims. I always work hard then others.
    4.0
    Senior Customer Service Representative
    Jun 2015
    1 to 2 years in the role, former employee
    Prometric is a good working place
    The good thingsThe high salary along with allowances, flexible working schedule, good benefits, good working location, there's a bit of office politics like other office but all in all everyone is more focused on their job. However salary increment is not that high. I forgot to mention that you can also get performance incentive every 3 months
    The challengesI think career advancement is a little bit hard since the position is too little. But when I left, the company was in the midst of expanding so things might be a bit different now.
    3.0
    System analyst
    Jun 2015
    1 to 2 years in the role, current employee
    Management System
    The good thingsHere I can learn so many things. From server troubleshooting, SQL, network monitoring, escalations procedure, how we resolving issue in the ticket Incidents.
    The challengesFor now I would say, the way the management treat the employee should be fair by how their performance, not because we they know someone personally.
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