Renaissance Hotels
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    Renaissance Hotels
    (43 reviews)
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    Company Reviews

    Working at Renaissance Hotels

    4.343 ratings in total
    5
    28
    4
    8
    3
    4
    2
    0
    1
    3
    86%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(43 ratings)
    Career development
    4.2(43 ratings)
    Benefits & perks
    3.9(43 ratings)
    Management
    3.9(43 ratings)
    Working environment
    4.2(43 ratings)
    Diversity & equal opportunity
    4.3(3 ratings)
    Ratings for Renaissance Hotels are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 43 reviews sorted by most recent
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    most recent
    5.0
    Food and Beverage Associate
    Oct 2025
    Jalan Cochrane Kuala LumpurLess than 1 year in the role, current employee
    My overall experience is quite impressive there ❤️
    The good thingsVery firendly environment with flexible working hour with teamwork
    The challengesIn my opnion very thing is good there well maintained
    3.0
    Commis Cook
    Jun 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    Good experience working and friendly environment
    The good thingsNice and good to working
    The challengesGood for challenge and opportunity
    5.0
    Duty Manager
    Feb 2024
    Kuala Lumpur City Centre Kuala Lumpur9 to 10 years in the role, former employee
    From just an intern and I grew up with Renaissance Kuala Lumpur until the last position as Duty Manager before I left. Great people, nice environment and fantastic experience.
    The good things5 stars & well established international brand of hotel. Career growth.
    The challengeslow salary with various work load
    1 person found this helpful
    1.0
    N/A
    Jul 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Toxic Management. Almost every day I felt like I'm going to problematic place and not to work. Sometimes, I feel scared to wake up in the morning due to have to go work. Feel so stress until I got high BP.
    The good thingsThe location to work.
    The challengesManagement not stable.
    2 people found this helpful
    4.0
    Housekeeping
    Jun 2023
    Johor1 to 2 years in the role, current employee
    Team work with department and other department.
    The good thingsThe team make sure you improved your weakness. So the bond of working together grows stronger.
    The challengesThe environment and development are not progressing to a positive vibe at the moment.
    5.0
    Waitress
    Jun 2023
    Kuala Lumpur7 to 8 years in the role, former employee
    Can get better offer
    The good thingsGreat boss Great place to work Learn so much ,high recomended Great team Best place ever to work
    The challengesTime management Fitting in,figuring out how to be part of a nee work culture can at times be frustrating
    5.0
    Waiter
    Jul 2020
    5 to 6 years in the role, current employee
    From no one to someone in F&B services
    The good thingsWonderful environment as working with own family
    The challengesThere is nothing free from challenges in this world
    4.0
    Human resource executive
    Jul 2020
    1 to 2 years in the role, current employee
    Average Work Environment
    The good thingsGood for fresh graduate to come and learn about hospitality managment.
    The challengesPolitics of the department, high turnover. Not following goverment policies relating working hours.
    5.0
    Assitant Director of Sales
    Mar 2020
    5 to 6 years in the role, former employee
    Good Training Ground
    The good thingsLargest Inventory and a lot of flexibility form the managements.
    The challengesToo many policies in place.
    4.0
    Customer service agent
    Feb 2020
    1 to 2 years in the role, former employee
    it was an awsome experiences to work with R Team.
    The good thingsthe R Team was a good in coordinating the staff by giving some trainings and i was delighted to work in renaissance hotel as Delighted to serve team member and I learn more.
    The challengesAs a telephone operator you know how to handle the guest as well. You need to taking extra care to the Guest and be helpful to our R team and Guest all the time.
    5.0
    Food and Beverage Attendant
    Jan 2020
    Less than 1 year in the role, current employee
    Environment
    The good thingsI have a good environment of working in this company. I were surrounded by professional workers who will assist me whenever I face any difficulties. They also very supportive with me besides I also got a very good manager and supervisor whose very kind with me and really assist me in doing my work.
    The challengesI cannot compromise working with co-workers who are having a bad day (moody) which bring up their problem into work. But, even how bad the situation are, it is depends on me how I want to react to the situation. So far, I still can handle that situation.
    5.0
    Room Preventive Maintenance
    Aug 2019
    current employee
    Enjoy Work on this hotel
    The good thingsSupportive Managemant, Good Working Station,
    The challengesworking on 22years hotel is very challenges, but im really enjoy and got more knowledges and experiences
    1.0
    Senior Butler
    Aug 2019
    1 to 2 years in the role, former employee
    No transparency. No equality.politics so strong.
    The good thingsNothing to enjoy.
    The challengesHard to get the proper equipment. Dealing with the negative staff. Witnessing your colleagues tampering food and drinks for the guests. Even you report to the management they can't do anything and just tolerate only.
    1 person found this helpful
    4.0
    Restaurant supervisor
    Aug 2019
    3 to 4 years in the role, current employee
    Excellent
    The good thingsEnvironment goods Near at home Provide training Provide hostel Provide meals Working 8hours
    The challengesNo over time
    5.0
    Executive club lounge
    Aug 2019
    3 to 4 years in the role, former employee
    Good owner and Good management
    The good thingsYes i was enjoying working at Renaissance hotel johor bahru. Because they have very good hearts management for take care staff in future. Also more important is very lovely and friendly Guests.
    The challengesCan learns many many things. Example like attitude, job skills, experience.
    5.0
    teamwork with smilings
    Sep 2018
    Start with smaller pieces of content. Every paragraph or section of your epic content can stand on its own. You can make it a small blog post, case study, rewrite a description for a related service. Write and publish something regularly. Regularly doesn’
    The good thingsi am enjoying this work because i am doing are good service to our customer.
    The challengeswhen the staff didn't do teamwork with other staff
    5.0
    Graphic designer
    Jun 2018
    1 to 2 years in the role, former employee
    Overall, lots of things to do and can be stressful at times, but all of that cannot compare to the care given by the staff and managers who always help each other in achieving goals. A great place to work; interms of making money and even making contacts.
    The good thingsThe people of course, everyone is very caring and understandable. No discrimination and always lend a hand when in trouble.
    The challengesLoads of work! But that's a good thing; ensuring that you always have something to do instead of slacking.
    1 person found this helpful
    5.0
    Senior Loss Prevention Supervisor
    Jun 2018
    Johor Bahru Johor5 to 6 years in the role, current employee
    Learn lot of great experience
    The good thingsHave a great opportunity and will have a lot opportunity in other property. Good career.
    The challengesChallange and support by the management
    5.0
    Customer service agent
    Mar 2018
    Less than 1 year in the role, former employee
    Motivational and easy learning person
    The good thingsI really like the environment which is friendly person over there. Even though there I pressure I can handle easily because my manager is a encouraging Person. People over there will helpful to each other I was comfortable with the facilities.
    The challengesCommunicate with different country people. More challenging is to understand their language. I have to handle them with care.
    4.0
    Captain
    Mar 2018
    Less than 1 year in the role, former employee
    short, and wonderful
    The good thingsHotel staff is very friendly, willing to teach me everything in hotel just because I never working in hotel. Department head is also willing to let me try handle a convention alone, give me the opportunities to manage manpower, learn management.
    The challengesFor me, transport is the challenges in the period. First of all, I don't have my own transport, every working I was took public transport. In hotel line, the working shift is 7 a.m - 3 p.m, so meas that I need to take public transport at 5 a.m from Rawang, spam almost 1 hour on transport with every morning and afternoon. It's crazy
    5.0
    Front desk receptionist
    Feb 2018
    1 to 2 years in the role, former employee
    LOVE THE EXPERIENCE GAINED!
    The good thingsIf you're a fresh graduate, this is the place where can you start to gain knowledge. The environment of working, the friendly staff that will guide you and the trainee from other country to gain your confidence if you're a non english speaker before.Everything start here.
    The challengesDuring my working year at RKL, the key card hole are always the issue with the customer and when the customer come to me, directly i got cursed at but hey, that's what an experience for, by now i could handle an 'Angry Customer' well. Thanks to RKL. And pssstttt, the room has been upgraded and as well as the key card hole too!!
    4.0
    Senior Receiving
    Jul 2017
    Twenty years
    The good thingsTeam work, understanding, good environment,
    The challengesHard to get promoted
    5.0
    Western Banquet Kitchen
    Jun 2017
    Less than 1 year in the role, current employee
    Western
    The good thingsPossibilities and chances to learn alot
    The challengesNo extra hours pay
    5.0
    Butler
    May 2017
    Less than 1 year in the role, current employee
    Challenging in terms of satisfying the needs of the guests
    The good thingsWorking in a good environment with fun and friendly people. Relationship among employees are like a family. Help each other to make sure the task is up-to-date
    The challengesTo improve our guest voice that is aligned with the brand standard
    5.0
    Front office agent
    Apr 2017
    Less than 1 year in the role, former employee
    It Great.
    The good thingsEmployer treat employee like there own brothers and sisters. Senior staff/managers or director are treating there staff equally. Their friendliness and giving you a opportunity to learn something new. This is why i love working in Renaissance johor bahru hotel.
    The challengeschallenges? Facing guests always be the challenges. sometimes will be easy/ difficult and it depend on how to resolve guests problem/ issue.
    5.0
    Human Resources
    Mar 2017
    3 to 4 years in the role, current employee
    Excellent!
    The good thingsTake Care their staff
    The challengescommunication barrier. Multi-culture staff
    5.0
    Restaurant manager
    Mar 2017
    3 to 4 years in the role, current employee
    Awesone Place
    The good thingsIts fun working there everyday, you get to meet guests from all around.
    The challengesNothing much
    5.0
    intern as event
    Mar 2017
    fantastic and learn a lot
    The good thingsgrow fast in the hotel industry and friendly working place
    The challengesprepare sometime need to overtime, but also get paid sometime. need to prepare and become a fast learner.
    3.0
    banquet sous chef
    Jan 2017
    1 to 2 years in the role, former employee
    poor organization without no encourage to grow.
    The good thingsgood company brand
    The challengesDepartment head/high turnover staff
    4.0
    Trainee
    Jan 2017
    Less than 1 year in the role, former employee
    Very challeging
    The good thingsThe colleagues are friendly
    The challengesVery busy during peak period
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    Reviews by location
    JohorJohor Bahru District JohorKuala Lumpur